Source-Connect 4 Troubleshooting

Source-Connect 4 Hub

The following page contains information that will help you troubleshoot Source-Connect 4 issues, including:

A list of possible connection issues and links to the articles with troubleshooting steps.
A list of the most common sound issues and links to articles with troubleshooting steps.
A comprehensive list of error messages, notices and warnings for Source-Connect 4 Talent, Studio and Facility, and the Restore/Replace module of the application.

If you run into any issues not listed on this website, including error messages, please contact the support team.

Connection Troubleshooting

Disconnection issues are usually caused by severe network congestions occurring, or an unstable or insufficient WiFi connection. This can happen if you are inside a LAN where many other users are downloading and uploading large files. Reduce your bitrate, increase the buffer size and reconnect.

Read through the Source-Connect 4 network configuration and bandwidth article to review any requirements you might be missing.

Sound Troubleshooting

Issue	Reference Article
Beeps in the audio	If you hear beeps in your audio, the problem might be related to clocking issues (see below "Clocking issues" section). Clocking issues are caused by sample rate conflicts. Make sure that your hardware devices have the same sample rate (this applies to any devices, including webcams, that you have connected while you are using Source-Connect). If you are a Mac user, check the Audio MIDI Setup to make sure all devices are set to the same sample rate your session has. If you are on Windows, go to Sounds > Recording/Playback > Device > Advanced instead. Beeping can also be caused by Wi-Fi dropouts, issues with your Source-Connect I/O plugin, or your hardware's buffer. Check the linked articles for more information and recommendations for any of these issues.
Buffering audio	Here is a link to an article on audio buffering in Source-Connect and how to improve your network connection to stop rebuffering.
Clocking issues	This is a link to a tips and tricks for Mac for Source-Connect and other Source Elements products. This is the same article, but for Windows instead. Specifically, tip 2 expands on understanding digital clocking problems.
Crackling audio	Crackling issues might be caused by incompatible devices either on the send or on the receive side. First, try connecting to the echo contacts. If you hear crackles, the problem is on your side. In essence, try disconnecting all devices other than your audio devices, and then plug them in one at a time to discover the culprit. Make sure your system meets the recommended network requirements listed on this page as well. Lastly, make sure you are using the correct audio driver for your audio device. If you need help with your audio environment, please contact our support team, which includes audio engineers. Focusrite ASIO USB Driver and Windows 11: the driver is known to have issues when used for Source-Connect in Windows 11. If you hear any crackling/distortion, download FlexASIO instead.
Echoes in the audio	Echoes in the audio are often caused by the other side of the connection. Make sure that you are using your headphones as outputs and not open speakers because your microphone will pick up everything coming out of the speakers and transmit that back. If you do need to use open speakers, then a talkback/push to talk switch must be used. Also, if you are using Source-Connect I/O or Source-Nexus I/O, make sure the routing is correct. If you are using a Yamaha Steinberg interface and you hear echoes, make sure to turn off the built-in loopback feature.
Fuzzy or distorted audio	These issues are usually caused by sample-rate conflicts or an incorrect audio driver on your device. First, make sure that your hardware devices support higher sample rates (this applies to any devices, including webcams, that you have connected while you are using Source-Connect). In addition, Mac users can also check the Audio MIDI Setup to make sure all devices are set to the same sample rate your session has. If you are on Windows, go to Sounds > Recording/Playback > Device > Advanced instead.
Interface drivers and compatibility	An issue between Source-Connect and your interface drivers might cause one of three issues (are two of them, in the worst case scenario): 1. You will have fuzzy or distorted audio. In that case, check "Fuzzy or distorted audio" in this table. 2. You might only be able to use your audio driver in one program at a time. In this case, contact our support team.
Intermittent audio	Most intermittency issues are caused by network bandwidth and configuration problems. Here is a link to an article including the minimum requirements and the recommended network requirements. Other causes might include an incorrect buffer (check the buffer size article here), or problems at the source of the audio (in this case, you will need to check with your connection partner to make sure there are no issues on their end).
Restore/Replace not displaying the recording	When the Restore/Replace tab does not display the recording in there, it is one of three: the watch folder has been set incorrectly, you have no more cached audio space, or there is a routing problem on your DAW. Check out one of our detailed how-to tutorials depending on your DAW - Cubase/Nuendo, Logic Pro, Pro Tools or Reaper. If you don't see your DAW in the list above, send us an email to [email protected] with the name of your DAW, so we can create a detailed tutorial for you!
The Source-Connect I/O plugin	Here are some basic articles for Source-Connect I/O in the Talent version and the Studio/Facility versions. If Source-Connect I/O does not show on your DAW, check the following articles: Ableton Live, Adobe Audition, Cubase and Nuendo, Logic Pro X, Pro Tools, Reaper, Studio One, Cakewalk Sonar for Windows. If your DAW is not in the list, let us know, and we will add troubleshooting instructions. If the Source-Connect I/O plugin does not show up as an input or output in Source-Connect 4 and you are on macOS, make sure you have granted Source-Connect permission to your local network ("Privacy & Security" > “Local Network”). Additionally, please review the following two articles if you are having instability issues with Logic: the audio-unit is causing Logic to become unstable, or the Source-Connect I/O application shows a never-ending loading icon.
The Source-Nexus I/O plugin	Here is an article on the most common Source-Nexus I/O issues and how to solve them.

List of Source-Connect Alerts, Error Messages, Notices and Warnings

Product	Message	Article
Source-Connect	Accessibility setting change detected. The application needs to be restarted in order to allow for keyboard shortcuts.	Source Elements Error Messagesaccessibility Change Detected On Source Connect 4
Source-Connect	This module is blocked from loading into the Local Security Authority \Device\Harddisk\Volume3\Program Files\Bonjour\mdnsNSP.dll For more information on why this module has been blocked, click “Learn More”	Source Elements Error Messagesbonjour Error This Module Is Blocked From Loading For Source Connect 4
Source-Connect	Error #100: API error. Cannot connect to API.	Error 100
Source-Connect	Error #101: Network device error. Cannot connect to the internet.	Error 101
Source-Connect	Error #102: Network service error. Cannot connect to the presence servers.	Error 102
Source-Connect	Error #103: Network service error. Cannot connect to media servers.	Error 103
Source-Connect	Error #104: Network service error. Cannot connect to connectivity servers.	Error 104
Source-Connect	Error #105: Account is logged in. Attention! This account is used on another computer. If you log in the existing session will be disrupted. Would you like to proceed?	Error 105
Source-Connect	Warning #107: Insufficient disk space. You have less than 10 GB of your disk space left. Make sure to clear your disk space to use AutoRestore/AutoReplace.	Error 107
Source-Connect	Logout warning #108: You have an active AutoRestore/AutoReplace process. Do you still want to log out?	Error 108
Source-Connect	Logout warning #109: You are in an active connection. Do you still want to log out?	Error 109
Source-Connect	Startup error #110: Error reading startup options	Error 110
Source-Connect	Preferences error #111: Error reading preferences	Error 111
Source-Connect	Username or password is incorrect	Error 112
Source-Connect	Ports failed	Error 113
Source-Connect	Ports not mapped	Error 114
Source-Connect	Ports unavailable	Error 115
Source-Connect	Unexpected error #199: An unexpected error occurred	Error 199
Source-Connect	Connection error #200. Cannot connect to {username} due to network error	Error 200
Source-Connect	Connection port error #201: Cannot connect to {username} due to network error on port {port}	Error 201
Source-Connect	Network service error #202: Cannot authenticate to relay servers	Error 202
Source-Connect	Network service error #203: Cannot connect to relay servers	Error 203
Source-Connect	Notification #204: Disconnected. You have been removed from the connection by {user}	Error 204
Source-Connect	Cannot connect to presence servers	Error 205
Source-Connect	Cannot rejoin because everyone has left	Error 206
Source-Connect	Error connecting to <username>	Error 207
Source-Connect	Unexpected connection error #299: Cannot connect to {username}	Error 299
Source-Connect	WARNING #300: To use this application, we need permission to use your microphone. Go to System Preferences > Security & Privacy > Privacy and grant access to Source-Connect to use your microphone.	Error 300
Source-Connect	ERROR #301: Device permission error. Microphone permissions needed	Error 301
Source-Connect	Audio device error #302: Audio device “{audio device name}” couldn’t be created	Error 302
Source-Connect	Audio device error #303: “{audio device name}” doesn’t report any buffer sizes.	Error 303
Source-Connect	Audio device error #304: Device “{audio device name}“ failed to open: {reason}	Error 304
Source-Connect	Audio device warning #305: Audio processing deadline was not met. Check Logs tab for more information.	Error 305
Source-Connect	Audio device error #307: The audio device “{audio device name}“ is unavailable. Audio will not be routed to or from this audio device.	Error 307
Source-Connect	Buffer size error #308: The buffer size {buffer} that is set for device {device} is too high for {num_channels} channels.	Error 308
Source-Connect	Unexpected device error #399: An error occurred with the device {device}	Error 399
Source-Connect	Disk warning #500: You have less than 10 GB of your disk space left. Make sure to clear your disk space to continue using AutoRestore/AutoReplace.	Error 500
Source-Connect	Delete data warning #501: Are you sure you wish to delete all data? The action cannot be undone	Error 501
Source-Connect	Uploader data missing	Error 502
Source-Connect	Network error	Error 503
Source-Connect	Internal process failure, try again	Error 504
Source-Connect	Process failed, please try again	Error 505
Source-Connect	Process failed, please contact the Requester	Error 506
Source-Connect	Channel count mismatch	Error 507
Source-Connect	Sample rate mismatch	Error 508
Source-Connect	Cannot open file, please try again later	Error 509
Source-Connect	Data caching stopped due to low disk space	Error 529
Source-Connect	Error #599: Unexpected error	Error 599
Source-Connect	File system error #600: Disk files cannot be encrypted, please contact Support	Error 600
Source-Connect	Keychain access error #601: Access needed to keychain in order to encrypt and decrypt system files	Error 601
Source-Connect	Permission error #602: The selected Watch folder does not have permission for Source-Connect to write, and cannot be selected.	Error 602
Source-Connect	Permission error #603: The selected Cached Audio folder does not have permission for Source-Connect to write, and cannot be selected.	Error 603
Source-Connect	Software update error #604 - Update failed, please try again	Error 604
Source-Connect	Software update error #605 - Update failed due to system incompatibility	Error 605
Source-Connect	Software update error #606 - Update failed, a newer version of Source-Connect is installed	Error 606
Source-Connect	Software update error #607 - Update failed, unable to close the running instance of Source-Connect	Error 607
Source-Connect	Unexpected file system error #699: An error occurred with a file system process	Error 699
Source-Connect	Error #701: Cannot bind to local port	Error 701
Source-Connect	Warning #702: Port not mapped	Error 702
Source-Connect	Error #703: Network port test unavailable	Error 703
Source-Connect	Error #704: Network port test failed	Error 704
Source-Connect	Error #799: Unexpected port error. An unexpected error occurred	Error 799
Source-Connect I/O	Error #800: Bonjour error. Cannot initialize Bonjour. Please restart the DAW and Source-Connect.	Error 800
Source-Connect I/O	Error #899: Unexpected DAW plug-in error. An unexpected error occurred.	Error 899
Source-Connect	Error - Source-Connect 4 Source-Connect 4 could not be loaded. Please contact the software publisher for support using this software. Error details: Error 2000: An iLok background component required to validate the license for this product is not running. If rebooting does not fix this issue, please visit this help page: https://help.ilok.com/2000.html	Error 2000
Source-Connect I/O	Warning: one or more audio buffers were dropped	Source Elements Error Messageswarning One Or More Audio Buffers Were Dropped
Source-Connect I/O	There was an error starting a TCP server. This will make the plugin unavailable from the Source-Connect application.	Source Elements Error Messagesthere Was An Error Starting A TCP Server In Source Connect I/O
Source-Connect I/O	There was an error with the audio connection to the Source-Connect application	Source Elements Error Messagesthere Was An Error With The Audio Connection To The Source Connect Application In Source Connect I/O
Source-Connect I/O	Warning: The plugin is bypassed and cannot communicate with Source-Connect
Source-Connect	The last time you opened Source-Connect, it was force quit while reopening windows. Do you want to try to reopen its windows again? If you choose not to reopen windows, you may have to open and position the windows yourself.	Source Elements Error Messagesthe Last Time You Opened Source Connect It Was Force Quit Warning Message
Source-Connect	Installer “Source-Connect” is unable to be moved to the Bin. The package “/Users/xxxxx/Downloads/Source-Connect….pkg” cannot be moved to the Bin.	Installer Is Unable To Be Moved To The Bin Error Message
Source-Connect	Contacts not showing up on Source-Connect 4	Source Elements Error Messagescontacts Not Showing Up On Source Connect 4

Table of Contents

Connection Troubleshooting Sound Troubleshooting List of Source-Connect Alerts, Error Messages, Notices and Warnings