US EN
ES ES
  • support center
  • quick start guides
  • View Website
  • Support Center
  • Quick Start Guides
  • Store
  • Free Trials
EN
US EN
ES ES
  • Home
  • Error Message Repository

WARNING#109: You are in an active connection

  • Error Message Repository
This article contains troubleshooting information

WARNING#109: You are in an active connection. 

Do you still want to log out?

Source-Connect | Version 4 | All Operating Systems

Description

When users try to log out of the application, they receive a warning message saying “You are in an active connection”.

Reason

You are still on a call with a Source-Connect user; this requires for you to stay logged in.

Actions

Avoid logging out of the application while on a call. If it is absolutely necessary to log out, disconnect from the call first.

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Description Reason Actions

PRODUCTS

  • Source-Connect™ 4 Hub
  • Source-Connect™ 4 Talent
  • Source-Connect™ 4 Studio/Facility
  • Source-Connect™ Standard 3.9
  • Source-Connect™ Pro & Pro X 3.9
  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course
  • Source-Nexus I/O 1.3 Free Introductory
    Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Contact us for support

ABOUT US

  • Meet the team!

Copyright © 2025. Source Elements. All rights reserved.


Expand

  • Error Message Repository

Was this article helpful?

Yes
No
Give feedback about this article