This article contains troubleshooting information

Source-Connect | Version 4.X | Windows

Description

Some users have reported seeing an empty contacts list in Source-Connect 4 -  rebooting does not solve the problem.

Cause

Under investigation.

Actions

In order to resolve this issue:

1. Go to \User\<username>\AppData\Roaming\Source-Connect.
2. Delete all the files in the folder (including logs and global preferences). 
   If you do not want to delete the files, back up the files in that folder on a different location on your computer, then remove them from the location mentioned in step 1.
3. Restart Source-Connect and log back in.

If the problem persists, please contact our support team.