WARNING: Account is used on another computer

This article contains troubleshooting information

WARNING:
Attention! This account is used on another computer. If you log in the existing session will be disrupted. Would you like to proceed?

Source-Connect | Version 4 | All Operating Systems

Description

When attempting to log into Source-Connect, or during a session, users get the following warning message:

Reason

There are two probable causes:

• You are already logged in on another computer.
• The network is being disconnected. The message usually pops up because you might have been on wifi and running ethernet while launching Source-Connect.

Actions

For the first scenario, make sure to log off in all instances of Source-Connect you might have open.

For the second scenario, check whether you had both WiFi and Ethernet while launching Source-Connect. In that case, disable one of them (preferably the WiFi) and restart the application. Run Source-Connect while only on ONE of them.

If you believe you got this error message by mistake, please contact our support team at support@source-elements.com.