ERROR#702: Port not mapped
This article contains troubleshooting informationERROR#702: Port not mapped
Source-Connect | Version 4 | All Operating Systems
Description
When users try to start a session in Source-Connect 4, they receive an error message saying the ports are not mapped.
Reason
The port test for Source-Connect has failed. However, since you are not behind a symmetrical NAT, the application will try and prefer this port.
Actions
Follow the instructions for firewall / router configuration.
If an Antivirus may be blocking the port, make sure to disable it or check the rules.
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