Error 2000: An iLok background component required to validate the license for this product is not running

This article contains troubleshooting information

Error - Source-Connect 4
Source-Connect 4 could not be loaded. Please contact the software publisher for support using this software.
Error details:
Error 2000: An iLok background component required to validate the license for this product is not running. If rebooting does not fix this issue, please visit this help page: https://help.ilok.com/2000.html 

Source-Connect | Version 4 | Windows

Description

When users attempt to log into Source-Connect 4, they get error message #2000.

Reason

This is an iLok specific error message caused by the PACE Service that handles the iLok audio licenses.

Actions

Please check out the iLok documentation corresponding to this error message at https://help.ilok.com/2000.html. 

There are two alternative ways to fix this:

Setting the Pace License Services Startup Type to “Automatic (Delayed Start)”

1. Open an explorer window, and right-click my computer, then select Manage.
2. Expand the Services and Application.
3. Click Services
4. Scroll down to “Pace License services”
5. Double click the Pace License Services
6. Select the Startup type from "Automatic (Delayed Start)"  to "Automatic", then click OK.
7. You can right-click the Pace License services, and verify that it has started. If it's grayed out, then it has started. If it hasn't started, select Start.

Doing the same from the command

1. Press the Windows Key, type CMD  and windows will list CMD.exe in the start menu.
2. Right-click the CMD.exe, and select Run as administrator
3. In the Windows Command Line, type the following: sc config PaceLicenseDServices start=auto

Note that if the service has already been started, you will get an error message saying StartService FAILED 1056: An instance of the service is already running.

If the issues persist after following the steps above, please contact iLok support.