Source-Nexus I/O Troubleshooting
Table of Contents
The following page contains a list of Source-Nexus I/O and Source-Nexus Control panel error messages and common issues.
If you run into any issues not listed on this website, including error messages, please contact the support team.
Sound Troubleshooting
Listed below are some of the most common problems faced by users using the application. Before trying any of the solutions below, make sure you download and install the latest version of Source-Nexus I/O.
If the issues arise when using Source-Nexus I/O together with Source-Connect, check out the Source-Connect troubleshooting page and go through the Sound Troubleshooting section.
| Issue | Reference Article |
| Audio is not sent or received in Source-Nexus I/O | If you are experiencing issues with the Nexus I/O plugin not sending or receiving audio, read through the following article for instructions. |
| Cannot send stereo in Zoom using Source-Nexus I/O | Read through this article to learn how to send stereo audio into Zoom using Source-Nexus I/O. |
| Clicks in the audio | If you are hearing clicking when using Source-Nexus I/O, the problem might be related to clocking issues (see below "Clocking issues" section). Clocking issues are caused by sample rate conflicts. Make sure that your hardware devices have the same sample rate (this applies to any devices, including webcams, that you have connected while you are using Source-Connect). If you are a Mac user, check the Audio MIDI Setup to make sure all devices are set to the same sample rate your session has. If you are on Windows, go to Sounds > Recording/Playback > Device > Advanced instead. If the above does not solve the issue, try creating new drivers and using them instead of the default ones (Source-Nexus A and Source-Nexus B). Check out this article for Mac and this article for Windows. |
| Devices missing after a reboot | If you have rebooted your device, and some or all of the Source-Nexus I/O devices created using Source-Nexus Control Panel are not available, go through this article. |
| Deleted Source-Nexus I/O device not removed from your DAW after uninstalling | If you are still seeing the plugin in your DAW after using the uninstaller, make sure to check the plugins folder and manually removing any Source-Nexus folder. For Pro Tools specifically, check both the Avid plugins folder to make sure it is not still there. Also check the Slate folder if the problem persists. |
| Increasing audio latency or drift in Logic Pro X | This can be caused by the plugin latency compensation. Make sure plugin latency compensation is set to "Off" in Logic Pro X -> Preferences -> Audio -> General. |
| Logic does not load the Source-Nexus I/O plugin | To try and fix this, run through the following steps: 1. Restart Logic. 2. Reboot the computer. 3. Update or reinstall iLok License Manager. 4. Delete the plugin cache file at ~/Library/Caches/AudioUnitCache/com.apple.audiounits.cache. 5. Make sure the Source-Nexus I/O license is activated |
| Source-Nexus I/O 1.3 gets stuck and causes Pro Tools to crash | In order to resolve this issue, try trashing your Pro Tools preferences. For Mac, go to ~/Library/Preferences/Avid and delete the “Pro Tools” folder. For Windows, go to %appdata% > Avid and delete the Pro Tools folder. |
List of Source-Connect Alerts, Error Messages, Notices and Warnings
| Product | Message | Reference Article |
| Source-Nexus Control Panel | Cannot get number of channels for device. Failed to get device stream. | Cannot get the number of channels error message. |
| Source-Nexus Control Panel | Cannot add a device. Failed to get box ID. | Failed to get box ID error message. |
| Source-Nexus I/O | DSP Mode has been automatically enabled for one or more tracks to preserve Low Latency Monitoring for the entire signal path. | DSP Mode warning in Pro Tools. |
| Source-Nexus I/O | Fatal Error - Source-Nexus 1.3. Source-Nexus could not be loaded. Please contact the software publisher using this software. | Fatal Source-Nexus I/O 1.3 error message. |
| Source-Nexus I/O | Source-Nexus.vst3 Can't run because Pace License Support hasn't been installed, OS error 0xc0000135. The code execution cannot proceed because libxml2.dll was not found. Reinstalling the program may fix this problem. |
Reaper error message for Source-Nexus.vst3 when iLok License Manager is not installed. |
| DAWs | The following plug-ins failed to load because they are not valid 64 bit AAX plug-ins: Source-Nexus.axxplugin. | The following plug-ins failed to load error message. |
| All Products | The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. | The installation failed error message. |