Contacting Support for Source-LTC
This article is part of the Source-LTC User GuideContact Source Elements for Technical and General Support
Comprehensive documentation is available on our website. If your question is not answered please contact us via telephone, email or we can arrange communication over other methods such as Skype on request.
Online support: http://www.source-elements.com/support
Email:
- Support: support@source-elements.com
- Sales: sales@source-elements.com
Email is the best way to get in touch with us as we are on alert for urgent messages. When emailing Support, please provide us with the information required to resolve the issue: for example, your Source-LTC login, computer type, host version, and as much detail about the problem you are having as possible. This will assist us in responding to you with relevant assistance more rapidly.
Telephone: http://www.source-elements.com/contact
Telephone hours: Early - 6pm Central Time US (Chicago time).
Telephone after hours: When telephoning, please leave a message with your name and phone number and we will return your call as soon as possible. If we can’t take your call immediately we call back at least the same day, if not earlier. We can also schedule an appointment for a convenient time for you.
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