• view website
  • academy

support
center

  • About us
  • Contact
  • Store
  • Free Trials
  • Home
  • Source-Live

Source-Live Troubleshooting

Contact Us

Please double-check the spelling, try a more generic search term, or try other search terms.

The following page contains a comprehensive list of Source-Live and Source-Live Gateway error messages and warnings.

If you run into any issues not listed on this website, including error messages, please contact the support team.

Product Message Reference Article
Source-Live LL Can't capture the screen. Open troubleshooting guide. Can't capture the screen error message.
Source-Live Gateway Chat Settings. Please allow accessing your audio and video input devices by changing the settings of your browser. Unblock from the address bar to try again. Audio access error message on Source-Live Gateway.
Source-Live LL Error #987: your passkey must be at least 3 characters long and make sure that you are not streaming on another device. Error #987 in Source-Live Pro LL
Source-Live LL Error #989: Cannot start stream; verify your account details and check your Internet connection. Error #989 in Source-Live Pro LL
Source-Live LL Failed to establish streaming connection. Please check your network. Failed to establish streaming connection error message.
Source-Live Gateway Invalid passkey Invalid passkey error message
Source-Live LL Invalid username & password combination. Host login error message
Source-Live LL No video streaming sources were selected. Select streaming source or press "Continue" to stream audio only. No video streaming sources were selected error message.
Source-Live LL Please check your internet connection. Please check your connection error message.
Source-Live LL Starting the output failed. Please check the log for details. Note: If you are using the NVENC or AMD encoders, make sure your video drivers are up to date. Starting the output failed error.
Source-Live Gateway Stream for this user is already active. Please finish active streaming and try again. "Stream for this user is already activate" error message in Source-Live Pro LL.
Source-Live Gateway Stream is inactive "Stream is inactive" error message in the Source-Live Gateway.
Source-Live LL The configured file output path is invalid. Please check your settings to confirm that a valid file path has been set. The configured file output path is invalid error message.
Source-Live LL There is an unexpected issue with activating the license. Please contact sales for any questions at sales@source-elements.com. There was an unexpected issue activating the license error message.
Source-Live LL There was a problem connecting to your room. "There was a problem connecting to your room" error.
Source-Live Gateway There was an unexpected error. Please try again. There was an unexpected error in the Source-Live Gateway.
Source-Live LL This account is not allowed to stream. Please verify entered Username and Password in the Settings. This account is not allowed to stream error message.
Source-Live LL Valid Passkey must be set in the Settings. Valid passkey error message.
Source-Live LL Valid Password must be set in the Settings. Valid password error message.
Source-Live LL Valid Username must be set in the Settings. Valid username error message.
Source-Live LL Your stream was stopped because you have used all allocated usage. Please see the Help Guide for more information or upgrade your plan. Your stream was stopped error message.

Was this article helpful?

Yes
No
Give feedback about this article

PRODUCTS

  • Source-Connect Standard 3.9
  • Source-Connect Pro & Pro X 3.9
  • Source-Connect Now
  • Source-Live Pro LL
  • Source-LTC 1.0
  • Source-Nexus I/O 1.3
  • Source-RTL 1.0
  • Source-Stream
  • Source-Talkback 1.3
  • Source-VC 1.0
  • Source-Zip 2.0
  • Source-Zip Video 2.0

CERTIFICATIONS

  • Source-Connect Standard 3.9
  • Advanced Remote Recording for VO Artists
  • Source-Connect Pro and Pro X 3.9
  • Source-Nexus I/O 1.3 Free Introductory
    Course

BILLING AND LICENSES

  • Billing
  • iLok
  • Licenses

POLICIES

  • Technical Support Contract
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Call us

ABOUT US

  • Meet the team!

Copyright © 2023. Source Elements. All rights reserved.

Expand