Source-Live Troubleshooting
The following page contains a comprehensive list of Source-Live and Source-Live Gateway error messages and warnings.
If you run into any issues not listed on this website, including error messages, please contact the support team.
| Product | Message | Reference Article |
| Source-Live LL | Can't capture the screen. Open troubleshooting guide. | Can't capture the screen error message. |
| Source-Live Gateway | Chat Settings. Please allow accessing your audio and video input devices by changing the settings of your browser. Unblock from the address bar to try again. | Audio access error message on Source-Live Gateway. |
| Source-Live LL | Error #987: your passkey must be at least 3 characters long and make sure that you are not streaming on another device. | Error #987 in Source-Live Pro LL |
| Source-Live LL | Error #989: Cannot start stream; verify your account details and check your Internet connection. | Error #989 in Source-Live Pro LL |
| Source-Live LL | Failed to establish streaming connection. Please check your network. | Failed to establish streaming connection error message. |
| Source-Live Gateway | Invalid passkey | Invalid passkey error message |
| Source-Live LL | Invalid username & password combination. | Host login error message |
| Source-Live LL | No video streaming sources were selected. Select streaming source or press "Continue" to stream audio only. | No video streaming sources were selected error message. |
| Source-Live LL | Please check your internet connection. | Please check your connection error message. |
| Source-Live LL | Starting the output failed. Please check the log for details. Note: If you are using the NVENC or AMD encoders, make sure your video drivers are up to date. | Starting the output failed error. |
| Source-Live Gateway | Stream for this user is already active. Please finish active streaming and try again. | "Stream for this user is already activate" error message in Source-Live Pro LL. |
| Source-Live Gateway | Stream is inactive | "Stream is inactive" error message in the Source-Live Gateway. |
| Source-Live LL | The configured file output path is invalid. Please check your settings to confirm that a valid file path has been set. | The configured file output path is invalid error message. |
| Source-Live LL | There is an unexpected issue with activating the license. Please contact sales for any questions at sales@source-elements.com. | There was an unexpected issue activating the license error message. |
| Source-Live LL | There was a problem connecting to your room. | "There was a problem connecting to your room" error. |
| Source-Live Gateway | There was an unexpected error. Please try again. | There was an unexpected error in the Source-Live Gateway. |
| Source-Live LL | This account is not allowed to stream. Please verify entered Username and Password in the Settings. | This account is not allowed to stream error message. |
| Source-Live LL | Valid Passkey must be set in the Settings. | Valid passkey error message. |
| Source-Live LL | Valid Password must be set in the Settings. | Valid password error message. |
| Source-Live LL | Valid Username must be set in the Settings. | Valid username error message. |
| Source-Live LL | Your stream was stopped because you have used all allocated usage. Please see the Help Guide for more information or upgrade your plan. | Your stream was stopped error message. |