Source-Nexus Gateway not showing all screen sharing options

This article contains troubleshooting information

Source-Nexus Gateway | All Operating Systems

Description

When users try to screen share via the Source-Nexus Gateway, they don't see one or more of the options.

Reason

There is a caching or a permissions issue preventing the browser from displaying the options.

Actions

If you face the issue mentioned above:

1. Clear your cookies, cache & permissions:
   1. Hard refresh the page (Cmd+Shift+R on macOS, Ctrl+Shift+R on Windows).
   2. Clear the browser cookie and cache.
   3. Reset the site's permissions. You can do so by clicking the lock icon next to the URL in the navigation bar, and then resetting the permissions.
2. Ensure that Recording is allowed for Google Chrome. You can do this going to your system's privacy preferences and ensuring Screen Recording is allowed.

If the problem persists, please contact our support team.