ERROR#508: Sample rate mismatch

This article contains troubleshooting information

ERROR#508: Sample rate mismatch

Source-Connect | Version 4.0 | All Operating Systems

Description

When users start a Restore/Replace session, they get an error message saying there is a sample rate mismatch and a restore/replace session cannot be established.

Reason

You and your connection partner must have the same sample rate. The Restore/Replace process does not sample rate converting.

Actions

Before your session, make sure to set the sample rate for your audio device.

To change the sample rate for your device on Mac:

1. Go to the Audio MIDI Setup application.
2. Click the name of your input device in the left panel of the Audio MIDI Setup window (for example, “Macbook Pro Speakers").
3. Click the “Format” dropdown menu.
4. Select the sample rate you want to use.
5. Repeat the steps for your output device.

To change the sample rate of your device on Windows:

1. Type in “Sound Settings” into the Windows search bar or the start menu.
2. Click “More Sound Settings” (Windows 11) or Device Properties (Windows 10 or older).
3. Under “Playback”, double click the name of your input device.
4. Go to the “Advanced” menu.
5. Open the dropdown in the “Default Format” section and choose the sample rate you want to use.
6. Click “Apply”
7. Repeat the same steps in the “Recording” section.

If the problem persists, contact Support.