Fatal Error Source-Connect - Source-Connect could not be loaded
This article contains troubleshooting information
Fatal Error - Source-Connect Standard 3.9
Source-Connect Standard 3.9 could not be loaded. Please contact the software publisher for support using this software.Error details:
boost::filesystem::create_directory: Permission denied: “/tmp/2d6ecfcc-fa30-487a-9169-d4a40f51f788”
Source-Connect | 3.8 or 3.9 | Mac OSX High Sierra (10.13)
Description
When users attempt to open Source-Connect, they see the following error message:
Cause
As mentioned in the error message, this is a PaceException.
Actions
In order to fix the error message:
- Close all Source-Connect instances.
- Unplug the iLok USB eLicenser (if applicable)
- Plug it in again.
- Open Source-Connect again.
The error message should be resolved, since it is a problem in the connection between iLok and Source-Connect.
If the above does not resolve the issue, please try re-downloading and installing the iLok License Manager (from https://www.ilok.com/#!license-manager). If you already have it installed, make sure to check for updates just in case.
If the error persists, please contact our support team.
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