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Table of Contents

Common Requests Useful Guides Source-Connect Source-Live Information Specific to Pro Tools Remote Transport Sync VST Hosts Audio Units Hosts General Issues 
This article has a list of support resources for Source-Connect and Source-Live

Common Requests

  • About Support contracts
  • Book a support session
  • Activating your iLok licenses

Useful Guides

  • Quickstart and troubleshooting checklists

Source-Connect

  • Troubleshooting Restore and Replace (Q Manager)
  • Setting the Session Audio Files folder (Q Manager Pro)
  • What is Auto-Restore and Auto-Replace?
  • Source-Connect Pro and Secure VPN mode
  • Traveling with Source-Connect

Source-Live

  • How to get optimum performance out of Source-Live
  • The Source-Live Gateway
  • Help and troubleshooting

Information Specific to Pro Tools

  • Pro Tools HD known issues
  • Using Source-Connect with Pro Tools HD 7/8
  • Playback Engine settings with AAX plug-ins
  • Source-Connect and Digital I/O
  • Source-Connect Example Pro Tools Session for Mac OSX only
  • Source-Connect Example Pro Tools Session for OSX or Windows
  • Source-Connect Pro Multi-Connect Session

Remote Transport Sync

  • RTS and Pro Tools

VST Hosts

  • Supported VST hosts
  • VST tutorials for supported hosts

Audio Units Hosts

  • Supported Audio Units hosts
  • Audio Unit tutorials for supported hosts

General Issues

  • Known issues
  • Troubleshooting installation issues
  • Troubleshooting audio hardware with Audio/Midi Setup (OSX)
  • Troubleshooting ReWire
  • Uninstalling Source-Connect
  • Issue reporting
  • iLok launch issues on Windows

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PRODUCTS

  • Source-Connect Standard 3.9
  • Source-Connect Pro & Pro X 3.9
  • Source-Connect Now
  • Source-Live Pro LL
  • Source-LTC 1.0
  • Source-Nexus I/O 1.3
  • Source-RTL 1.0
  • Source-Stream
  • Source-Talkback 1.3
  • Source-VC 1.0
  • Source-Zip 2.0
  • Source-Zip Video 2.0

CERTIFICATIONS

  • Source-Connect Standard 3.9
  • Advanced Remote Recording for VO Artists
  • Source-Connect Pro and Pro X 3.9
  • Source-Nexus I/O 1.3 Free Introductory
    Course

BILLING AND LICENSES

  • Billing
  • iLok
  • Licenses

POLICIES

  • Technical Support Contract
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Call us

ABOUT US

  • Meet the team!

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