"You are offline, please check your internet connection" on Source-Nexus Gateway

This article contains troubleshooting information

You are offline, please check your internet connection

Source-Nexus Gateway | All Operating Systems

Description

When users try to log in as hosts to start a session or as guests to view a broadcast, they get the following error message

Reason

Users have lost connectivity, there are intermittent connectivity issues, or a firewall is blocking Source-Nexus.

Actions

Try checking your internet connection and try again. Also, try disabling any Anti-Virus tools you're running or local firewall applications (at least for testing). 

If the problem persists, or you believe you are seeing this message without a valid cause, please contact our support team.