Error 167 - It looks like your session failed to start

This article contains troubleshooting information.

Error 167: It looks like your session failed to start: probably your firewall or network configuration does not allow you to receive audio from your remote connection. Please check the "Use Source-Stream" option in the Advanced menu and try again or contact Support for assistance.

Source-Connect | 3.9 | macOS

Description

When a user tries to establish a connection, or are already in one, they get the following error message::

Cause

A firewall related issue on your network is blocking any audio from being received in Source-Connect.

• In Source-Connect Standard 3 the ports are 6000 and 6001.
• In Source-Connect Pro, the ports are determined in your Settings tab.

Actions

• If you and your connection partner have Source-Connect Standard or Pro 3.9 or higher, use Source-Stream.
• Review the Network Guide: the most likely problem is that you do not have an open port and you must configure Port Forwarding.
• Disable any Anti-Virus tools you may be running, or local firewall applications: at least for testing.
• If you have IT support, ask them for assistance. Give them this Network Guide article to understand the requirements for Source-Connect.
• In rare cases, this error may also indicate an outbound port blocking issue on the other side of the connection.

Still having trouble? Contact our Support team