ERROR#800: Cannot initialize Bonjour

This article contains troubleshooting information

There was an error initializing Bonjour. This will make the plug-in unavailable from the Source-Connect application.

Source-Connect | Version 4.0 | All Operating Systems

Description

When users drop the Source-Connect plugin into their DAW, they get the following error message:

Reason

There was a problem when initializing Bonjour within your DAW, so the Source-Connect plugin cannot be initialized in the DAW.

Actions

In order to resolve the issue:

1. Close Source-Connect.
2. Close your DAW, or your session.
3. Restart your plugin, and drop the Source-Connect plugin into an auxiliary track again.
4. Restart Source-Connect.
5. Select the plugin as your I/O, as needed.

If the problem persists, contact our support team at support@source-elements.com. You will need to send them the following information:

• OS version (whether it is macOS or Windows OS)
• DAW version where the error is occurring.
• Source-Connect version (you can find the information in the “About” box of Source-Connect).

If possible, please also attach the logs for your specific DAW.