This article contains troubleshooting information

Replace failed #599: Unexpected error
An error occurred with the Restore or Replace process.

Source-Connect | Version 4 | All Operating Systems

Description

When performing an AutoRestore/AutoReplace, users get the following error message in the Restore/Replace panel:

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If you receive this error message, please contact our support team. Please provide as much information as possible, including:

• Your Operating System version (macOS, Windows, and the specific versions).
• The exact process you are following for the Restore/Replace session (recording length, whether the restore or the replace process is failing).
• Any other pertinent network information.