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ERROR#304: Device failed to open

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This article contains troubleshooting information

ERROR#304: Audio device error
Device <audio device name> failed to open

Source-Connect | Version 4 | All Operating Systems

Description

When users select an audio device in Source-Connect, they receive an error message saying the audio device failed to open.

Reason

The reason behind the failure will be appended after “failed to open”.

Actions

In order to resolve this error, troubleshoot the failure according to the specific reason included in the message. Alternatively, try a different audio device.

If the problem persists, contact the support team for advice and bug reporting.

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