ERROR#304: Device

This article contains troubleshooting information

ERROR#304: Audio device error
Device <audio device name> failed to open

Source-Connect | Version 4.0 | All Operating Systems

Description

When users select an audio device in Source-Connect, they receive an error message saying the audio device failed to open.

Reason

The reason behind the failure will be appended after “failed to open”. Some examples include <<enter examples>>.

Actions

In order to resolve this error, troubleshoot the failure according to the specific reason included in the message. Alternatively, try a different audio device.

If the problem persists, contact the support team