ERROR#115: Ports unavailable

This article contains troubleshooting information

ERROR#115: Ports unavailable 

Source-Connect | Version 4 | All Operating Systems

Description

When attempting a port test in the Settings panel, users get an error message saying “ports unavailable”.

Reason

The most common cause for this error is that some or all UDP port tests are not available because they are already in use by another application. Keep in mind that connections might fail if the port test fails.

Actions

If you have an active firewall (on Windows or Mac), an anti-virus (Kaspersky, Avast, etc), or other protection software (McAfee, Norton, Malwarebytes, etc), make sure to check the settings for port mapping. Most of these applications have specific settings for ports.

If you have McAfee, you can also:

1. Go to Network Devices.
2. Select Source-Connect loader.
3. Scroll down to the bottom and click "Edit".
4. Allow all ports through for Source-Connect.

Alternatively, add a Windows firewall rule to allow Source-Connect through, and do the same for every "protection" software.

If all of the above fails, uninstalling "protection" software fixes the issue.

If you continue to receive the warning on Source-Connect, contact our support team.