Q Manager error: Q not present

Q not present 

Q Manager | Source-Connect Pro or Pro X | Mac

Description

When checking the audio files in a manually uploaded file, or a recorded Q Manager session, you see the following error message: 

Cause

The audio files were not recorded with Source-Connect - either the recording party has not recorded the session, or they made a mistake with their routing.

This might also happen when the Q signature is not present in the file. Most of the times, this might be caused by a different level than the original signal caused by a send or fader not set to 0, or an effect/processing in the signal's path. If any processing or changes takes place, Q fails to recognize the file's signature.

Actions

Unfortunately, there is no workaround for this error message. It is for that reason that we recommend a quick Q Manager test before conducting a session. You will need to repeat the session again; make sure the recording party checks the "Q Replace" and "Q Restore" boxes in their Source-Connect application, and double-check the routing in your DAW.