This article contains troubleshooting information

Connection log
WARNING#311: More channels are being received from {display name} than available for outputs for this license level; basic downmixing has been applied to the output.

Source-Connect | Version 4 | All Operating Systems

Description

When users start a call with their connection partner, they see a warning messager saying too many channels are being received.

Reason

Your connection partner is on a higher license level (for example, you are connecting with a Studio or Facility user as a Talent user).

You can check the supported sample and bit rates on each license in this article: in this article.

Actions

No actions are necessary - Source-Connect will apply basic downmixing depending on your license level.