Onboarding with Source-Connect Studio/Facility
Here's your quick start guide to getting started with Source-Connect Studio/Facility, the most requested and used system for remote recording sessions. For macOS and Windows.- To access our YouTube playlist, click this link.
- If you are ready to start using Source-Connect, purchase Source-Connect.
- If you want a trial instead, follow this link for the onboarding.
Step 1
Sign up for your Source Elements account https://dashboard.source-elements.com/. For detailed instructions on how to create an account, read this article.
If you already have a Source Elements account, continue to STEP 2.
Step 2
Go to https://store.source-elements.com/customer/account/login. Enter your username and password, then click “Sign In”.
You can sign into the store with your Source Elements account.
Step 3
Edit your account information to make sure it's accurate https://store.source-elements.com/customer/account/edit/
Click “Save” to continue.
Step 4
Edit your address to make sure it has all the required information. To do so, go to https://store.source-elements.com/customer/address/ and click "Change Billing Address"
- Check the "Use as my default billing address" box.
- Check the "Use as my default shipping address" box.
Click "Save Address" to continue.
Step 5
If you want to purchase a buy-in plan, go to https://store.source-elements.com/software-products/source-connect and check the “buy-in” plan options.
If you want to purchase a subscription, go to https://store.source-elements.com/software-products/source-connect
Click SUBSCRIBE NOW to continue.
Step 6
You will be re-directed to the Shopping Cart. If not, go to https://store.source-elements.com/checkout/cart/
Click “Proceed to Checkout” to continue.
Step 7
In the Review & Payments step, make sure all information is correct and click “Place Order”.
Step 8
An email with instructions on how to deposit your newly purchased license in your iLok will arrive to your email inbox. If nothing arrives, check your SPAM folder.
- Open the email and copy the license code to your clipboard (select the code and press [⌘]+C on a Mac or [Ctrl]+C on a Windows PC). The code you're looking for has this format: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Step 9
On the store page, click the "Deposit License" button.
- In the first step, click the "Next" button to continue with the license activation process.
- In the second step, click "Yes, please deposit my License" to complete the activation process.
Step 10
Launch the Source-Connect Studio/Facility application; if this is already installed in your computer you can find it in:
- The Applications folder on a Mac
- The Start Menu on a Windows PC
If you haven't installed the Source-Connect Studio/Facility application, download it from here: https://dashboard.source-elements.com/products/downloads. Make sure you download the right version for you (macOS or Windows).
You can sign into Source-Connect Studio/Facility using the same account you created in step 1.
Step 11
Make sure to select your microphone as your input. You can do this by clicking the cog icon on the top right-hand side, then selecting your input and output in the “AUDIO I/O” section.
To test that everything is set up correctly and working, you can connect to any of the echo contacts in your contact list. You should hear voice come back into your headphones with a bit of delay. Don't worry, when you connect to a real person you won't hear this echo. It's just for testing.
Frequently Asked Questions
Can I still record on my end, as a backup?
- On macOS, yes; you only need to launch your preferred audio recording software and record from your microphone—exactly as you would when not using Source-Connect.
- On Windows, yes; you will need a supported audio recording software and to set up a session using the Source-Connect I/O plugin. You can find more information on how to do this, and the supported recording software, here https://support.source-elements.com/sc4-studio-facility.
How do I connect to clients and other people?
Click the pencil icon at the top of your contacts list in the Source-Connect application; you will be taken to the online contacts management page.
You can search your clients' user name here and add them to your contacts. You can also invite via email or browse by location, among many other options.
More Info
If you get stuck, first please to ask for help by emailing us at support@source-elements.com.
If needed, you can also book a support session with one of our expert support team members to test or cover the above steps: https://source-elements.com/book
Our support service walks you through topics such as networking, audio setup, firewalls, how to use Source-Connect, bridging and many more — just ask!