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"Stream for this user is already active" error message on Source-Live Pro LL

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Table of Contents

Description Cause Actions
This article contains troubleshooting information

Stream for this user is already active. Please finish active streaming and try again.

Source-Live Pro | Low-Latency | Mac OSX

Description

When users attempt to start a new stream, they receive the following error message:

Cause

There is a problem with your Source-Live preferences.

Actions

In order to fix the error message:

  1. Close Source-Live Pro LL.
  2. Open your Finder application.
  3. Type in the following shortcut to show hidden files: Cmd + Shft + .
  4. Go to HD/Users/yourusername/Library/Application Support
  5. Delete the "Source-Live" folder.
  6. Go to HD/Users/username/Library/Preferences
  7. Delete the com.SourceElements.Source-Live.plist file.

Also, make sure you are using at least 4 characters for your Source-Live stream. For more information on passkeys, please visit this article.

If your problem persists, please contact the support team at support@source-elements.com.

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