"Stream for this user is already active" error message on Source-Live Pro LL
Table of Contents
This article contains troubleshooting informationStream for this user is already active. Please finish active streaming and try again.
Source-Live Pro | Low-Latency | Mac OSX
Description
When users attempt to start a new stream, they receive the following error message:
Cause
There is a problem with your Source-Live preferences.
Actions
In order to fix the error message:
- Close Source-Live Pro LL.
- Open your Finder application.
- Type in the following shortcut to show hidden files: Cmd + Shft + .
- Go to HD/Users/yourusername/Library/Application Support
- Delete the "Source-Live" folder.
- Go to HD/Users/username/Library/Preferences
- Delete the com.SourceElements.Source-Live.plist file.
Also, make sure you are using at least 4 characters for your Source-Live stream. For more information on passkeys, please visit this article.
If your problem persists, please contact the support team at support@source-elements.com.