Starting the output failed - Source-Live error message
Table of Contents
This article contains troubleshooting informationStarting the output failed. Please check the log for details.
Note: If you are using the NVENC or AMD encoders, make sure your video drivers are up to date.
Source-Live | Low Latency | Monterey (macOS 12)
Description
When users attempt to start a new stream, they receive the following error:
Cause
The error message was displayed to users on MacOS Monterey before Source-Live LL was made compatible with that specific operating system.
Actions
In order to fix the error message:
- Uninstall Source-Live LL 1.0.20 on Monterey.
- If NDI runtime was already installed on your Mac before upgrading to Monterey, update the plugin: https://ndi.palakis.fr/runtime/ndi-runtime-4.5.1-macOS.pkg
- Install Source-Live 1.0.21 (version compatible with Monterey).
- Launch Source-Live LL.
- Start the stream again.
If you continue to receive the error message, contact the support team.