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Windows error - Page fault in non paged area

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Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

XX% complete

For more information about this issue and possible fixes, visit https://www.windows.com/stopcode

If you call a support person, given them this info:

Stop code: PAGE FAULT IN NON PAGED AREA

Source-Connect | 3.X | Windows

Description

User had Source-Connect and iLok License Manager installed. After license was activated and Source-Connect was opened, Windows crashed and displayed the following blue screen.

Actions

In Windows 10, try repairing both programs. In order to do this:

  1. Restart the PC in safe mode.
  2. Go to Control Panel.
  3. Select Programs > Programs and Features.
  4. Select Source-Connect > Change > Repair.
  5. Right-click iLok License Manager > Change > Repair.

This might also be an audio driver issue. Try the following steps:

  1. Make sure you disable "exclusive audio" mode in order to ensure drivers are not being shared between applications.
  2. If you are using Soundtap software, uninstall it and also delete the stdriverx64.sys file.
  3. Make sure Source-Connect is showing "ports:open" and do a test call with the audio I/O settings set up correctly in Source-Connect.

More information can be found on this specific error here.

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Table of Contents

Description Actions

PRODUCTS

  • Source-Connect™ 4 Hub
  • Source-Connect™ 4 Talent
  • Source-Connect™ 4 Studio/Facility
  • Source-Connect™ Standard 3.9
  • Source-Connect™ Pro & Pro X 3.9
  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course
  • Source-Nexus I/O 1.3 Free Introductory
    Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Contact us for support

ABOUT US

  • Meet the team!

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