Pro Tools crashes when using Source-Connect Audio Driver

This article contains troubleshooting information.

Pro Tools crashes when being launched due to Source-Connect Link. 

Source-Connect | 3.8 | Windows

Description

Users who try to launch Pro Tools are getting stuck at the splash screen due to the Source-Connect audio driver.

Actions

There are two possible solutions when facing issues with Pro Tools:

1. Opening Pro Tools and using the Windows task bar to change the driver being used. You can follow these steps even if Pro Tools hangs upon opening it.
2. Opening Pro Tools with the “N” key, which will open the Playback Engine screen.

Option 1 - Switching drivers from Windows Task Bar

In order to resolve this issue:

1. Launch Pro Tools and leave it open in the background.
2. Open Source-Connect on Windows.
3. In the Windows task bar, click on the Source Elements Audio Driver - Pro Tools option. 
   
4. Select the driver or I/O you need in the driver. 
   
5. Re-open both Source-Connect and Pro Tools.

Option 2 - Opening ProTools using the “N” key

If that does not work, try holding down “N” while Pro Tools is being launched to bring up the Playback Engine screen. Then, select a different engine. 

In the screenshot above, we had pre-installed FlexASIO before attempting to change the Playback Engine. The following article has instructions on how to install the FlexASIO driver with Source-Connect 3.8 for Windows: https://support.source-elements.com/source-nexus-io-user-guide/source-connect-38-for-windows-flexasio-and-source-nexus-with-pro-tools

If pressing the “N” key while opening Pro Tools does not bring up the Playback Engine, there is a problem with our Pro Tools installation. Close ProTools from the task bar, trash your Pro Tools preferences, then re-open Pro Tools using the “N” key again.

If the problem persists, please contact our support team.