"No activation of specified auth found on location" error or DAW stuck at the splash screen

This article contains troubleshooting information

iLok server error: ObjectNotFound Error message is: No activation of specified auth found on location

The license activation process cannot continue at this time

Source Elements products | All versions | Big Sur 11.6 and above

Description

When attempting to launch a Source Elements application to activate a new license not yet activated, some users are getting the following error message:

Other users have encountered a stuck splash screen when trying to open their DAW (for e.g., Pro Tools) after installing a Source Elements product that interacts with the DAW (for example, Source-Nexus I/O, Source-Connect, Source-VC or Source-Talkback).

Cause

This is an iLok-related error message. Troubleshooting steps are included below.

Actions

In order to fix this issue:

1. Close the application (if necessary, Force Quit it).
2. Open the iLok License Manager.
3. Activate the currently deactivated or new Source Elements license.
4. Reopen the application.

If that does not work, try the following:

1. With the iLok Manager open, deactivate the Source Element license.
2. Click the "Refresh" button.
3. Activate the license again.

If you still face the same error message, contact the support team at support@source-elements.com.