"Installer is unable to be moved to the Bin" error message

This article contains troubleshooting information

Installer “Source-Connect” is unable to be moved to the Bin.
The package “/Users/xxxxx/Downloads/Source-Connect….pkg” cannot be moved to the Bin.

Source-Connect | 4.0 | macOS

Description

When users finish the installation process and try to delete the installer, they see the following error message:

Cause

The Source-Connect 4 application is open, or there is a permissions issue over the folder where the installer is.

Actions

In order to fix the error message:

• Try deleting the installer again - it is possibly a one-time error.
• If you have Source-Connect 4 open, try closing it before removing the installer. 
• Verify that you have read/write access over the folder where the installer is.

If you continue to have issues, please contact the Support team.