US EN
ES ES
  • support center
  • quick start guides
  • View Website
  • Support Center
  • Quick Start Guides
  • Store
  • Free Trials
EN
US EN
ES ES
  • Home
  • Error Message Repository

How to fix a black screen when streaming an app window on Windows for Source-Live Pro LL

  • Error Message Repository
  • How-To Articles

Users see a black screen in ""Properties for 'Window Capture' when attempting to capture a window.

Source-Live | Low Latency | Windows

Description

When attempting to capture a specific window, Windows users sometimes see a black screen in the window capture preview screen.

Cause

Some Windows applications or browsers have specific settings that must be configured before streaming content.

Actions

Follow these instructions for your applications:

  • Chrome
  • Firefox
  • Microsoft Edge

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Description Cause Actions

PRODUCTS

  • Source-Connect™ 4 Hub
  • Source-Connect™ 4 Talent
  • Source-Connect™ 4 Studio/Facility
  • Source-Connect™ Standard 3.9
  • Source-Connect™ Pro & Pro X 3.9
  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course
  • Source-Nexus I/O 1.3 Free Introductory
    Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Contact us for support

ABOUT US

  • Meet the team!

Copyright © 2025. Source Elements. All rights reserved.


Expand

  • Error Message Repository
  • How-To Articles

Was this article helpful?

Yes
No
Give feedback about this article