NOTICE: Connection to the Source Elements server is temporary unavailable / is restored

This article contains troubleshooting information.

NOTICE

Connection to the Source Elements server is temporarily unavailable.

Connection to Source Elements server is restored.

Source-Connect | 3.9 | macOS

Description

When connected to an opponent in Source-Connect, users frequently get the following message in the application:

Cause

This error is caused by an unstable network, and is usually resolved on its own.

Actions

If you are using Source-Connect Pro or Pro X, and you have recently changed your sample rate, please close Source-Connect and see if the error persists.

Check out our recommended network requirements and see if you are meeting them. If you are, and the problem persists, contact our support team.