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ERROR#799: An error occurred accessing the network

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This article contains troubleshooting information

ERROR#799: Unexpected network error 
An error occurred accessing the network

Source-Connect | Version 4 | All Operating Systems

Description

When users attempt to open Source-Connect 4 or connect to a different user, they get an error message saying “An error occurred accessing the network”.

Actions

In order to resolve this issue, you will need to contact Support and provide them with your Source-Connect logs.

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Table of Contents

Description Actions

PRODUCTS

  • Source-Connect™ 4 Hub
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  • Source-Connect™ Standard 3.9
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  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course
  • Source-Nexus I/O 1.3 Free Introductory
    Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

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  • Source Elements Cookies Policy

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