Source-Connect 3.9 Pro - Integrated debugging with Support
This article is part of the Source-Connect Pro and Pro X 3.9 User Guide
Source-Connect 3.9 comes with a new integrated debugging method to send connection information to Support when requested. To send a debug session, click on the Help menu and choose ‘Start debug session’. Once the issue has been reproduced, click on ‘Stop debug session’.
After a few seconds your Support person will be provided with the following information:
- Source-Connect build number
- Audio device and selected parameters
- Login status
- Selected ports
- Connection test result
- Local and external IP address for you and your connection partner (if you have established a connection)
- Q Manager status
- Any connection error messages
This information is sent over an encrypted channel and can be permanently deleted and shared on request.