Source-Connect 3.9 Pro - Invalid Q Manager settings and warnings

This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

If your Q Manager settings are invalid for some reason, you’ll be given a dialog warning. Possible warnings are: 

• Invalid username or password 
• Invalid FTP settings 
• Duplicate login, possibly on different machines 
• Q Manager is unable to connect to the internet

Invalid username or password 

This means that your username and password are incorrectly entered, or your username has not been validated to work with Source-Connect 3.9 and up. If you are sure that your username and password are correct, you can validate your details simply by visiting the Download page on the Source Elements website. 

Then click on the Download page for your Source-Connect version. The username and password that you are logging into Support with will now be validated to work with the Q Manager.

Invalid FTP settings 

This means that you entered either none or incorrect FTP settings in your Network Profile. It is important that you have a valid FTP account, or the Q Manager will not login.

Duplicate login on different machines 

If you see this error, it means that another computer is currently logged in with your username and password. If you choose to continue the other machine will be logged out. It will get this same message, so be aware that if someone else is seeing this you may have an issue of both of you not being able to login. It can also mean that your computer restarted unexpectedly, and the Q Manager did not manually log out, in which case ignore this message and continue with your login.

Q Manager cannot connect to the Internet 

If the Q Manager cannot connect to the internet, perhaps due to a firewall settings or other network configuration issues, the status will be Offline. Check that your internet connection is working, and if you have a built-in firewall you will need to allow access to the Q Manager and Q Daemon.