Source-Connect 3.9 Pro - Contact Support

This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

Contact Source Elements for technical and general support

Comprehensive documentation is available on our website. If your question is not answered please contact us via telephone, email or we can arrange communication over other methods such as Skype on request.

• Online support
• Telephone
• After hours: Please leave a message with your name and phone number and we will return your call as soon as possible. If we can’t take your call immediately we call back at least the same day, if not earlier. We can also schedule an appointment for a convenient time for you. 
• Email: support@source-elements.com. When emailing Support, please provide us with the information required to resolve the issue: for example, your Source-Connect login, computer type, host version, and as much detail about the problem you are having as possible. This will assist us in responding to you with relevant assistance more rapidly.