Troubleshooting Source-Nexus Mute-On

Comprehensive documentation is available on this website under “Source-Nexus Mute-On User Guide”. If your question is not answered, please contact us via telephone, email, or we can arrange communication over other methods such as Skype on request. 

• Online support: https://source-elements.com/support 
• Email: support@source-elements.com 

Contacting Support via Email 

When emailing Support, please provide us with the information required to resolve your issue. For example, provide: 

• Your computer type 
• Operating System version 
• Source-Nexus Mute-On version. 
• DAW version 
• Source-Nexus Mute-On plugin configuration (a screenshot is highly recommended) 
• As much information as the problem as possible. 

This will assist us in responding to you with relevant assistance more rapidly. 

How to find your plugin version 

In order to find your Source-Nexus Mute-On version, go to ~/Library/Avid/Audio/Plug-Ins and search for the Source-Nexus-MuteOn.aaxplugin option. Right click it and select “Get Info”. The version information will be listed in “Version”.