Source-Connect and Apollo interface
This article contains troubleshooting information
There is a known issue with Apollo interfaces and Source-Connect on some systems, where users can log in initially, but if they log out or quit, the following login attempts all freeze after the credentials are entered.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/12551/direct/1673635691463-image.png)
Users must force quit and need to uninstall or wipe their preferences to open Source-Connect again.
Cause
A high output number is being used on a Universal Apollo interface. Anything above Output 1 & 2 will cause this issue.
Actions
In order to resolve this issue, set the Source-Connect output to Apollo Output 1 & 2.