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Source-Nexus Gateway: Common Issues

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This article contains troubleshooting information

Sign in and Connection Errors

If you or your Guest are unable to sign in, try clearing your Chrome cache:

  • Click the Wrench or Settings button on the right side of the browser.
  • From the drop-down menu select Tools.
  • From the Tools drop-down menu select Clear Browsing Data.
  • Select the time frame you would like to delete data from the drop-down menu. Make sure the Empty the Cache box is checked.

Unsupported or unavailable audio devices

A common issue on Windows is that you do not have an audio device available such as a built-in Microphone.

Use a USB mic or USB audio device.

If you are just testing, try using any late-model Android phone.

Ensure your input and output devices support either 44.1 or 48khz sample-rate.

Browser ad-blockers or plug-in conflicts

Source-Nexus Gateway uses Google Analytics in order to maintain services. If you are blocking services such as Analytics, you might experience issues logging into the Source-Nexus Gateway, among other things. Several users have reported not being able to log in with “Adblocker for Chrome - NoAds” and “AdGuard AdBlocker”.

If the ad-blocker or control system you are using is not optional, try allowing source-elements.com as an allowed site.

We provide free email support. For live phone support or via Source-Nexus Gateway, you will need a support contract. We are regarded as having the best support in the industry - experience it for yourself.

Contact us via email: support@source-elements.com 

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Table of Contents

Sign in and Connection Errors Unsupported or unavailable audio devices Browser ad-blockers or plug-in conflicts

PRODUCTS

  • Source-Connect™ 4 Hub
  • Source-Connect™ 4 Talent
  • Source-Connect™ 4 Studio/Facility
  • Source-Connect™ Standard 3.9
  • Source-Connect™ Pro & Pro X 3.9
  • Source-Live™ Pro LL
  • Source-Nexus™ Suite
  • Source-Nexus™ Control Panel
  • Source-Nexus™ Gateway
  • Source-Nexus™ I/O
  • Source-Nexus™ Mute-On
  • Source-Nexus™ Review
  • Source-Nexus™ Router
  • Source-Stream™

ACADEMY

  • Source-Connect 4 Talent Course
  • Advanced Remote Recording for VO Artists
  • Source-Connect 4 Studio/Facility Course

ILOK AND LICENSES

  • iLok Documentation
  • Licensing Documentation

POLICIES

  • Network Access and Support Contract Policies
  • Technical Support Terms and Conditions
  • Technical Support Disclaimer
  • Source Elements Terms and Conditions
  • Source Elements Privacy Policy
  • Source Elements Purchase Policy
  • Source Elements Refunds Policy
  • Source Elements Cookies Policy

GET LIVE SUPPORT

  • Purchase Support
  • Book a session
  • Contact us for support

ABOUT US

  • Meet the team!

Copyright © 2025. Source Elements. All rights reserved.


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  • Source-Nexus Gateway User Guide

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