This article contains troubleshooting information

Sign in and Connection Errors

If you or your Guest are unable to sign in, try clearing your Chrome cache:

• Click the Wrench or Settings button on the right side of the browser.
• From the drop-down menu select Tools.
• From the Tools drop-down menu select Clear Browsing Data.
• Select the time frame you would like to delete data from the drop-down menu. Make sure the Empty the Cache box is checked.

Unsupported or unavailable audio devices

A common issue on Windows is that you do not have an audio device available such as a built-in Microphone.

Use a USB mic or USB audio device.

If you are just testing, try using any late-model Android phone.

Ensure your input and output devices support either 44.1 or 48khz sample-rate.

Browser ad-blockers or plug-in conflicts

Source-Nexus Gateway uses Google Analytics in order to maintain services. If you are blocking services such as Analytics, you might experience issues logging into the Source-Nexus Gateway, among other things. Several users have reported not being able to log in with “Adblocker for Chrome - NoAds” and “AdGuard AdBlocker”.

If the ad-blocker or control system you are using is not optional, try allowing source-elements.com as an allowed site.

We provide free email support. For live phone support or via Source-Nexus Gateway, you will need a support contract. We are regarded as having the best support in the industry - experience it for yourself.

Contact us via email: support@source-elements.com