This article contains troubleshooting information for Windows 11 users

Source-Connect 4 | Windows 11 | Audio Performance

Description

Users running Windows 11 may experience audio disruptions, dropouts, or inconsistent audio quality when using Source-Connect 4 while any application window is running in full-screen mode.

Reason

Windows 11's full-screen mode implementation can interfere with audio processing priorities and resource allocation, causing Source-Connect 4 to experience reduced performance and audio stability issues. This occurs when the operating system prioritizes the full-screen application's graphics rendering over audio processing tasks.

Solution

To maintain stable audio connections with Source-Connect 4 on Windows 11:

• Avoid using full-screen mode for any applications while Source-Connect 4 is active.
• Use windowed mode or borderless windowed mode instead of full-screen for other applications

If you continue to experience audio issues after following these steps, contact the support team with details about your system configuration and the specific applications you're running in full-screen mode.