This article is preserved for legacy use only for Source-Connect version 3. We recommend updating to Source-Connect 4

The last used audio driver is no longer available. Would you like to continue and use Source Elements Audio Driver?

Source-Connect Pro | 3.8 | Windows

Description

When users try to open up Source-Connect, they get the following error message:

Cause

There is a sound hardware conflict.

Actions

• Unplug all external sound hardware like interfaces, USB sound cards, microphones, web cameras, bluetooth devices, etc. This should make Source-Connect stop crashing.
• Follow these steps:
  • Make Window's default system audio the built-in sound card (Realtek, etc.)
  • Plug-in the external audio hardware
  • Launch Source-Connect
  • Configure the Source Elements audio driver to use the user's external audio hardware.
• Try installing Source-Nexus to use the virtual devices it installs by default:
  • Download Source-Nexus from the user dashboard.
  • Uninstall Source-Connect.
  • Reboot your computer and run the Source-Connect installer.
  • Before launching Source-Connect again, make sure you set your Mac System Preferences Sound Settings to input “Source-Nexus A” and output “Source-Nexus B”.
  • Open Source-Connect again.
• If none of the above works, create an aggregate device with “Source-Nexus A” as the input and “Source-Nexus B” as the output, and set that device on your Sound Settings.

If you continue to have issues, please contact the Support team.