Source-Connect crashes after providing user credentials

This article contains troubleshooting information

Source-Connect crashes after providing user credentials 

Source-Connect | All Versions | Windows

Description

Source-Connect launches correctly and asks for user credentials. After typing in the user name and password and clicking to sign in, it hangs on the splash screen and then crashes.

Cause

There is a sound hardware conflict.

Actions

• Unplug all external sound hardware like interfaces, USB sound cards, microphones, web cameras, bluetooth devices, etc. This should make Source-Connect stop crashing.
• Follow these steps:
  • Make Window's default system audio the built-in sound card (Realtek, etc.)
  • Plug-in the external audio hardware
  • Launch Source-Connect
  • Configure the Source Elements audio driver to use the user's external audio hardware.
• Try installing Source-Nexus to use the virtual devices it installs by default:
  • Download Source-Nexus from the user dashboard.
  • Uninstall Source-Connect.
  • Reboot your computer and run the Source-Connect installer.
  • Before launching Source-Connect again, make sure you set your Mac System Preferences Sound Settings to input “Source-Nexus A” and output “Source-Nexus B”.
  • Open Source-Connect again.
• If none of the above works, create an aggregate device with “Source-Nexus A” as the input and “Source-Nexus B” as the output, and set that device on your Sound Settings.