This article contains troubleshooting information.

FTP Validation error

Error 28: Operation timed out

Source-Connect | 3.9 | macOS

Description

When attempting to validate the FTP server settings, users get the following error message. 

Cause

The username/password combination for the FTP settings are not correct, or the operation timed out while attempting the FTP information validation.

Actions

If you receive this error message, please contact our support team.