Error 160 - Unable to send message to (Error description)
Error 160: Unable to send message to <IP Address> (Error description)
Source-Connect | All Versions | All Operating Systems
Description
When users try to send an IM message when using VPN mode, they get an error message saying the message cannot be sent (error code 160).
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/12551/direct/1692136255985-image.png)
Cause
- The other side has disconnected unexpectedly.
- Network congestion
Actions
Send logs to tech support. You can find them by going to /<your user-home>/Library/Logs/Source-Connect.log
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