This article contains troubleshooting information

ERROR#512: Unknown connection participant

Source-Connect | Version 4 | All Operating Systems

Description

When trying to start a Restore/Replace process, users get an error message saying "Unknown connection participant".

Reason

You are trying to request Restore/Replace data from a user who is not on your contacts list anymore.

Actions

In order to resolve this error message, you will need to add the person you are requesting Restore/Replace from to your contacts list. You can do so from the user dashboard.

If you believe you have received this error message by mistake, please contact our support team.