This article contains troubleshooting information

WARNING#309: Sub-optimal sample rate settings detected
Your current output sample rate of {output device sample rate value} does not support all available error-correction methods. If network stream quality issues occur, this can result in more audible dropouts. It is recommended to use 48khz or 96khz for the best stream quality.

Source-Connect | Version 4 | All Operating Systems

Description

When users select an output device and start a session, they get a warning message saying the sample rate of their output device does not support all correction methods.

Reason

The sample rate settings for your device are not set to 48khz or 96khz.

Actions

You can continue with the current settings, this is just a warning message. While Source-Connect 4 will continue correcting audible “pops”, we still suggest that you change your settings to 48khz or 96khz as it will give better results and thus better experience.

Having said that, there are ways you can adjust your device's sample rate, if supported:

On macOS

To change the sample rate for your device on Mac:

1. Go to the Audio MIDI Setup application.
2. Click the name of your input device in the left panel of the Audio MIDI Setup window (for example, “Macbook Pro Speakers").
3. Click the “Format” dropdown menu.
4. Select the sample rate you want to use.
5. Repeat the steps for your output device.

On Windows

To change the sample rate of your device on Windows:

1. Type in “Sound Settings” into the Windows search bar or the start menu.
2. Click “More Sound Settings” (Windows 11) or Device Properties (Windows 10 or older).
3. Under “Playback”, double click the name of your input device.
4. Go to the “Advanced” menu.
5. Open the dropdown in the “Default Format” section and choose the sample rate you want to use.
6. Click “Apply”
7. Repeat the same steps in the “Recording” section.

If the problem persists, contact Support.