translator = {"lang":{"success":"Success","fails":"Fails","alert":"Alert","warning":"Warning","required-error":"Please fill all required fields","invalid":"Invalid Credentials","sorry_something_went_wrong":"Sorry, something went wrong","enter_license_code":"Please Enter the License Code below","were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can":"We're working on it and we'll get it fixed as soon as we can.","we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found":"We are sorry, but the page you are looking for can not be found.","go_back":"Go back","the_board_is_offline":"The board is offline","the_system_is_offline":"The System is offline","error_establishing_connection_to_database":"Error establishing connection to database","unauthorized_access":"Unauthorized access","licenseCode":"License Code","not-autherised":"You are not authorised","otp-not-matched":"Oops! The OTP code you entered didn't match with the one we'd sent to your number.","otp-invalid":"OTP code must be a 6 digit number.","otp-input-title":"Enter 6 digits OTP code.","otp-expired":"Your OTP has been expired.<br\/> Click on \"Resend OTP\" to recieve a new OTP code on your mobile.","resend-otp-title":"Click here to resend OTP","login_to_start_your_session":"Login to start your session","login":"Login","remember":"Remember me","signmein":"Sign me in","iforgot":"I forgot my password","email_address":"Email Address","password":"Password","password_confirmation":"Password confirmation","woops":"Whoops!","theirisproblem":"There were some problems with your input.","e-mail":"Email","reg_new_member":"Register a new membership","this_account_is_currently_inactive":"This account is currently inactive!","not-registered":"Email\/username is not registered","verify":"Verify","enter-otp":"Enter OTP","did-not-recive-code":"Didn't recieve code?","resend_otp":"Resend OTP","verify-screen-msg":"Your mobile number is not verified. In order to login you must verify your number.","otp-sent":"We've sent an OTP code on your number.","verify-number":"Verify number","get-verify-message":"Enter the OTP code we've sent to your new number.","number-verification-sussessfull":"Your number has been verified successfully, please wait we are updating your profile.","enter_your_email_here":"Enter Your Email Here","registered_successfully":"New user sucessfully created","myticket":"My Ticket","check_ticket":"Check Ticket","registration":"Registration","full_name":"Full Name","firstname":"First Name","lastname":"Last Name","profilepicture":"Profile Picture","oldpassword":"Old password","newpassword":"New Password","retype_password":"Retype password","i_agree_to_the":"I agree to the","terms":"terms","register":"Register","i_already_have_a_membership":"I already have a membership","see-profile1":"Click here to see ","see-profile2":"s profile","activate_your_account_click_on_Link_that_send_to_your_mail":"Activate your account! Click on the link that we've sent to your mail","activate_your_account_click_on_Link_that_send_to_your_mail_and_moble":"Activate your account! Click on the link that we've sent to your mail or login to your account and enter the OTP code we've sent on your mobile number","activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup":"Account created, please contact to system admin as we were unable to send OTP code to your mobile and email to your email address.","this_field_do_not_match_our_records":"This field does not match our records.","we_have_e-mailed_your_password_reset_link":"If the email you provided is registered, you will receive an email with the instructions to reset the password shortly.","we_can't_find_a_user_with_that_e-mail_address":"We can't find a user with that email address.","reset_password":"Reset password","password-reset-successfully":"Your password has been reset. Login to your account using new password","password-can-not-reset":"We could not reset your password, please try again later.","i_know_my_password":"I know my password","recover_passord":"Recover password","send_password_reset_link":"Send password reset link","enter_email_to_reset_password":"Enter email\/mobile number to reset password","link":"Link","email_or_mobile":"Email or mobile","admin_panel":"Admin Panel","emails":"Emails","incoming_emails":"Incoming emails","reuired_authentication":"Required authentication","fetching_email_via_imap":"Fetching email via IMAP","create_email":"Create Email","email_name":"Email name","help_topic":"Help Topic","auto_response":" Auto Response","host_name":"Host Name","port_number":"Port Number","mail_box_protocol":"Mail Box Protocol","authentication_required":"Authentication required","yes":"Yes","no":"No","header_spoofing":"Header spoofing","allow_for_this_email":"Allow for this email","imap_config":"IMAP configuration","edit_email_informations_and_settings":"Edit email informations and settings","incoming_email_information":"Incoming email information","outgoing_email_information":"Outgoing email information","new_ticket_settings":"New ticket settings","protocol":"Protocol","fetching_protocol":"Fetching Protocol","transfer_protocol":"Transfer Protocol","from_name":"From name","add_an_email":"Add an email","edit_email":"Edit email","disable_for_this_email_address":"Disable for this email address","validate_certificates_from_tls_or_ssl_server":"Validate Certificates from TLS\/SSL server","authentication":"Authentication","incoming_email_connection_failed_please_check_email_credentials_or_imap_settings":"Incoming email connection failed! Please check email credentials or Imap Settings","outgoing_email_connection_failed":"Outgoing email connection failed","you_cannot_delete_system_default_email":"You cannot delete system default email","email_deleted_sucessfully":"Email deleted sucessfully","email_can_not_delete":"Email can not delete","outgoing_email_failed":"Outgoing email failed","system-email-not-configured":"We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.","ban_lists":"Ban List","ban_email":"Ban Email","record_time":"Record time","time-track":"Time Track","time-track-description":"This module will help agents to track spent time for a ticket","banlists":"Ban Lists","ban_status":"Ban status","list_of_banned_emails":"List of banned emails","edit_banned_email":"Edit banned email","create_a_banned_email":"Create a banned email","email_banned_sucessfully":"Email banned sucessfully","email_can_not_ban":"Email can not ban","banned_email_updated_sucessfully":"Banned email updated sucessfully","banned_email_not_updated":"Banned email not updated","banned_removed_sucessfully":"Banned removed sucessfully","templates":"Templates","template_set":"Template set","create_template":"Create Template","edit_template":"Edit :template_name template","list_of_templates_sets":"List of Template Set","create_set":"Create Set","template_name":"Template Name","template_saved_successfully":"Template set saved successfully","template_updated_successfully":"Template set updated successfully","in_use":"In Use","you_have_successfully_activated_this_set":"You have successfully activated this set","you_have_successfully_deactivated_this_set":"You have successfully deactivated this set","template_set_deleted_successfully":"Template set deleted successfully","agent_info":"Agent Info","Create ticket agent":"Notification email that is sent to agent and admin when ticket is created","Assign ticket":"Ticket assigned to an agent","Create ticket":"Mail sent to client for ticket creation successful message","Check ticket":"if a client wants to check ticket via customer portal then a link will be sent to client.  This link is for the client to view ticket details with ticket no, without logging in to system","Ticket reply agent":"A notification is sent to agent email once client replies to the ticket","Registration notification":"Password and username is sent on email on first registration","Reset password":"Email with password reset link","Error report":"Error report","Ticket creation":"First notification sent by the system about the ticket creation to the client","Ticket reply":"A reply made by the agent on a ticket, email notification is sent  to client and collaborators","Close ticket":"Mail sent to client on closing a ticket","Create ticket by agent":"An agent creates a ticket for the client in the name of client","template_set_to_clone":"Template set to clone","language":"Language","diagnostics":"Diagnostics","from":"From","to":"To","subject":"Subject","message":"Message","send":"Send","choose_an_email":"Choose an email","email_diagnostic":"Email diagnostic","send-mail-to-diagnos":"Send a mail to check outgoing email settings","message_has_been_sent":"Message has been sent","message_sent_from_php_mail":"Message sent from PHP-Mail","mailer_error":"Mailer error","country-code":"Code","company":"Company","company_settings":"Company settings","website":"Website","phone":"Phone","address":"Address","landing":"Landing page","offline":"Offline","thank":"Thank page","logo":"Logo","save":"Save","delete-logo":"Delete logo","click-delete":"Click here to delete","use_logo":"Use Logo","company_settings_saved_successfully":"Company settings saved successfully","company_can_not_updated":"Company can not be updated","enter-country-phone-code":"Enter your country's phone code","country-code-required-error":"Code is required with mobile number.","incorrect-country-code-error":"Incorrect country code.","system":"System","online":"Online transfer","name\/title":"Name\/Title","pagesize":"Page size","url":"URL","default_department":"Default Department","loglevel":"Log level","purglog":"Purge logs","nameformat":"Name formatting","timeformat":"Time Format","date":"Date","dateformat":"Date format","date_time":"Date and time format","day_date_time":"Day, date and time format","timezone":"Default Time Zone","Ticket-created-successfully":"Ticket created successfully with ticket number :ticketNumber","Ticket-created-successfully2":"Ticket has been created but not verified. It will be shown in inbox once user verifies their account.","system_settings_updated_successfully":"System settings updated successfully","system_can_not_updated":"System can not updated","ticket_settings_saved_successfully":"Ticket settings saved successfully","ticket_can_not_updated":"Ticket can not updated","email_settings_saved_successfully":"Email settings saved successfully","email_can_not_updated":"Email can not updated","select_a_time_zone":"Select a time zone","select_a_date_time_format":"Select a date time format","Ticket-has-been-created-successfully-your-ticket-number-is":"Ticket has been created successfully, your ticket number is","Please-save-this-for-future-reference":"Please save this for future reference","email-moble-already-taken":"Email or mobile number has already been taken","mobile-has-been-taken":"Mobile number has been taken already","failed-to-create-user-tcket-as-mobile-has-been-taken":"Failed to create a new ticket because mobile number you entered is assocated with a user. But other details you entered are not matching the user details. Please verify user details or create a new user","rtl":"RTL (Right to left)","the_rtl_support_is_only_applicable_to_the_outgoing_mails":"The RTL support is only applicable to the outgoing mails","user_set_ticket_status":"Allow users to set ticket status","send_otp_for_account_verfication":"Send OTP to users","otp_usage_info":"If you disallow unverified users to create ticket, we'll send an email with verification link and an sms with OTP code to users. If email is set as non mandatory users will recieve username and password on their mobile. [NOTE: SMS will be sent using SMS plugin].","send_otp_title_message":"Send OTP for user account verification, reset password and mobile number verification","allow_unverified_users_to_create_ticket":"Allow unauthenticated users to create tickets","make-email-mandatroy":"Make email mandatory for user\/agent creation","email_man_info":"If you make email not mandatory, users will be able to register without email. We recommend you to disallow unverified users to create ticket so that users can recieve notifications on their mobile number and login to their account using the username and password they recieve on their mobile number.","email":"Email","email-settings":"Email settings","default_template":"Default template set:","default_system_email":"Default system email:","default_alert_email":"Default alert email","admin_email":"Admins email address:","email_fetch":"Email fetching:","enable":"Enable","default_MTA":"Default MTA","fetch_auto-corn":"Fetch on auto-cron","strip_quoted_reply":"Strip quoted reply","reply_separator":"Reply separator tag","accept_all_email":"Accept all emails","accept_email_unknown":"Accept email from unknown users","accept_email_collab":"Accept email collaborators","automatically_and_collab_from_email":"Automatically add collaborators from email fields","attachments":"Attachments","email_attahment_user":"Email attachments to the user","cron_notification":"Enable notification cron","cron":"Cron","cron-jobs":"Cron jobs","crone-url-message":"These are Helpdesk's job scheduler (cron job) URL for your system.","clipboard-copy-message":"Copied to clipboard.","click":"Click here","check-cron-set":"to check how to set cron jobs on your server.","notification-email":"Daily Summary","click-url-copy":"Click here to copy URL","job-scheduler-error":"Job scheduler can not be updated.","job-scheduler-success":"Job scheduler updated successfully.","job_scheduler_saved_successfully":"Job scheduler saved successfully.","ticket":"Ticket","ticket-setting":"Ticket Settings","default_ticket_number_format":"Default ticket number format","default_ticket_number_sequence":"Default ticket number sequence","default_status":"Default status","default_priority":"Default priority","default_sla":"Default SLA","default_help_topic":"Default Help Topic","maximum_open_tickets":"Maximum open tickets","agent_collision_avoidance_duration":"Agent collision avoidance duration","agent_collision_avoidance_duration_minutes":"Agent collision avoidance duration (in minutes)","human_verification":"Human verification","claim_on_response":"Claim on response","assigned_tickets":"Tickets Assigned","answered_tickets":"Answered tickets","agent_identity_masking":"Agent identity masking","enable_HTML_ticket_thread":"Enable HTML ticket thread","allow_client_updates":"Allow client updates","lock_ticket_frequency":"Lock tickets","only-once":"Only once","frequently":"Frequently","reload-now":"Reload now","ticket-lock-inactive":"You have been inactive for a while. Please reload the page.","make-system-default-mail":"Make this email system's default email","thread":"Thread","labels":"Labels","access":"Access","expiration_policy":"Password expiration policy","allow_password_resets":"Allow password resets","reset_token_expiration":"Reset token expiration","agent_session_timeout":"Agent session timeout","bind_agent_session_IP":"Bind agent session to IP","registration_required":"Registration required","require_registration_and_login_to_create_tickets":"Require registration and login to create tickets","registration_method":"Registration method","user_session_timeout":"User session timeout","client_quick_access":"Client quick access","cron_settings":"Cron settings","system-settings":"System settings","settings-2":"Settings","sla_escalation":"Sla Escalation","send_sla_escalation":"Send Sla Escalation","fetch_ad_user":"Fetch AD Users","auto_responce":"Auto response","auto_responce-settings":"Auto response settings","new_ticket":"New ticket","new_ticket_by_agent":"New ticket by agent","new_message":"New message","submitter":"Submitter : ","send_receipt_confirmation":"Send receipt confirmation","participants":"Participants : ","send_new_activity_notice":"Send new activity notice","overlimit_notice":"Overlimit notice","email_attachments_to_the_user":"Email attachments to the user","auto_response_settings_saved_successfully":"Auto response settings saved successfully","auto_response_can_not_updated":"Auto response can not be updated","disable":"Disable","admin_email_2":"Admin email","alert_notices":"Alert and Notices","alert_notices_setitngs":"Alert and Notice Settings","new_ticket_alert":"New Ticket Alert","department_manager":"Department Manager","department_members":"Department Members","organization_account_manager":"Organization Managers","new_message_alert":"New message alert","last_respondent":"Last respondent","assigned_agent_team":"Assigned agent","new_internal_note_alert":"New Internal Note Alert","ticket_assignment_alert":"Ticket Assignment Alert","team_lead":"Team Lead","team_members":"Team Members","ticket_transfer_alert":"Ticket Transfer Alert","overdue_ticket_alert":"Overdue ticket alert ","system_alerts":"System alerts","system_errors":"System errors","SQL_errors":"SQL errors","excessive_failed_login_attempts":"Excessive failed login attempts","system_error_reports":"System error reports","Send_app_crash_reports_to_help_Ladybird_improve_Faveo":"Send app crash reports","alert_&_notices_saved_successfully":"Alert and notice settings saved successfully","alert_&_notices_can_not_updated":"Alert and notices can not be updated","list_of_current_ratings":"List of Current Ratings","edit_ratings":"Edit Ratings","social-login":"Social Login","default":"Default","language-settings":"Language Settings","iso-code":"ISO-CODE","download":"Download","upload_file":"Upload file","enter_iso-code":"Enter ISO code","eg.":"Example","for":"for","english":"English","language-name":"Language name","file":"File","read-more":"Read more.","enable_lang":"Enable it.","add-lang-package":"Add new language package","package_exist":"Package already exists.","iso-code-error":"Error in ISO code. enter correct ISO code.","zipp-error":"Error in zip file. Zip must contian language PHP files only.","upload-success":"Uploaded successfully.","file-error":"Error in file or invalid file.","delete-success":"Language package deleted successfully.","lang-doesnot-exist":"Language package does not exist.","active-lang-error":"Language package can not be deleted when it is active.","language-error":"Language package not found in your lang directory.","lang-fallback-lang":"Can not delete system's defualt fallback language","add_plugin":"Add Plugin","plugins":"Plugins","upload":"Upload","plugins-list":"List of plugins","plugin-exists":"Plugin already exists.","plugin-installed":"Plugin installed successfully.","plugin-path-missing":"Plugin file path does not exist.","no-plugin-file":"Their is no ","plugin-config-missing":"config.php or ServiceProvider.php missing in plugin.","plugin-info":"Are you a coder? We encourage you to write your own plugins and make'em available for the community.","plugin-info-pro":" to checkout the plugins available with Pro edition.","click-here":"Click here","plugin_deleted":"Plugin Deleted Successfully.","manage":"Manage","help_topics":"Help Topics","topic":"Topic","type":"Type","priority":"Priority","last_updated":"Last Updated","create_help_topic":"Create Help Topic","action":"Action","active":"Active","disabled":"Disabled","public":"Public","private":"Private","parent_topic":"Parent topic","Custom_form":"Custom form","SLA_plans":"SLA Plans","sla-plans":"SLA Plans","auto_assign":"Auto Assign","auto_respons":"Auto response","ticket_number_format":"Ticket number format","system_default":"System Default","custom":"Custom","internal_notes":"Internal Notes","select_a_parent_topic":"Select a parent topic","custom_form":"Custom form","select_a_form":"Select a form","select_a_department":"Select a department","departments":"Departments","select_a_priority":"Select a priority","priorities":"Priorities","select_a_sla_plan":"Select a SLA plan","sla_plans":"SLA Plans","select_an_agent":"Select an agent","helptopic_saved_successfully":"Help topic saved successfully","helptopic_can_not_create":"Help topic can not be created","helptopic_updated_successfully":"Help topic updated successfully","helptopic_can_not_update":"Help topic can not be updated","you_cannot_delete_default_help_topic":"You cannot delete default helptopic","have_been_moved_to_default_help_topic":"have been moved to default help topic","helptopic_deleted_successfully":"Helptopic deleted successfully","make-default-helptopic":"Make system's default help topic","create_SLA":"Create  SLA","grace_period":"Grace period","added_date":"Added date","transient":"Transient","ticket_overdue_alert":"Ticket overdue alerts","sla_plan_saved_successfully":"SLA plan saved successfully","sla_plan_can_not_create":"SLA plan can not be created","sla_plan_updated_successfully":"SLA plan updated successfully","sla_plan_can_not_update":"SLA plan can not be updated","you_cannot_delete_default_department":"You cannot delete default department","have_been_moved_to_default_sla":"have been moved to the default SLA","associated_department_have_been_moved_to_default_sla":"Associated department have been moved to default SLA","associated_help_topic_have_been_moved_to_default_sla":"Associated help topic have been moved to default SLA","sla_plan_deleted_successfully":"SLA plan deleted successfully","default_sla_cannot_be_deleted":"Default SLA can not be deleted","make-default-sla":"Make system's default SLA plan","workflow":"Workflows","approval-workflow":"Approval Workflow","create-approval-workflow":"Create Approval Workflow","edit-approval-workflow":"Edit Approval Workflow","ticket_workflow":"Ticket workflow","create_workflow":"Create Workflow","edit_workflow":"Edit workflow","updated":"Updated","target":"Target","target_channel":"Target channel","execution_order":"Execution order","workflow_rules":"Workflow Rules","workflow_action":"Workflow Action","rules":"Rules","order":"Order","condition":"Condition","statement":"Statement","select_a_channel":"Select a channel","body":"Body","select_one":"Select one","equal_to":"Equal to","not_equal_to":"Not equal to","contains":"Contains","does_not_contain":"Doesn't contain","starts_with":"Starts with","ends_with":"Ends with","select_an_action":"Select an action","reject_ticket":"Reject ticket","set_department":"Set department","set_priority":"Set priority","set_sla_plan":"Set SLA plan","assign_team":"Assign team","assign_agent":"Assign Agent","set_help_topic":"Set help topic","set_ticket_status":"Set ticket status","ticket_status_changed_successfully":"Ticket status changed successfully!!","workflow_saved_successfully":"Workflow saved successfully","workflow_updated_successfully":"Workflow updated successfully","workflow_deleted_successfully":"Workflow deleted successfully","title":"Title","instruction":"Instruction","label":"Label","visibility":"Visibility","variable":"Variable","create_form":"Create Form","forms":"Forms","form_name":"Form name","view_this_form":"View this form","delete_from":"Delete form","are_you_sure_you_want_to_delete":"Are you sure you want to delete ?","close":"Close","instructions":"Instructions","instructions_on_creating_form":"Select field type you want to add to the form below and click on 'Type' dropdown. Don't forget to set field options if type is select, checkbox or radio. Separate each option by a comma. After you finish creating the form, you can save the form by clicking 'save form' button","form_properties":"Form properties","adding_fields":"Adding fields","click_add_fields_button_to_add_fields":"Click <b>'Add fields'<\/b> button to add fields","add_fields":"Add Fields","save_form":"Save form","name":"Name","values(selected_fields)":"Values (Selected fields)","required":"Required","Action":"Action","remove":"Remove","form_deleted_successfully":"Form deleted successfully","successfully_created_form":"Successfully created form","please_fill_form_name":"Please fill form name","category_saved_successfully":"Category saved successfully","category_not_inserted":"Category not inserted","category_updated_successfully":"Category updated successfully","category_not_updated":"Category not updated","category_deleted_successfully":"Category deleted successfully","category_not_deleted":"Category not deleted","article_inserted_successfully":"Article inserted successfully","article_not_inserted":"Article not inserted","article_updated_successfully":"Article updated successfully","article_not_updated":"Article not updated","article_deleted_successfully":"Article deleted successfully","article_not_deleted":"Article not deleted","article_can_not_deleted":"Article can not be deleted","page_saved_successfully":"Page saved successfully","your_page_updated_successfully":"Your page updated successfully","page_deleted_successfully":"Page deleted successfully","settings_updated_successfully":"Settings updated successfully","settings_can_not_updated":"Settings can not be updated","can_not_process":"Can not process","comment_published":"Comment published","comment_deleted":"Comment deleted","publish_time":"Publish time","form_group_info":"Form group info","form_groups":"Form groups","name_your_form_group":"Name your form group","create-form":"Create Form","edit-form":"Edit form","create_form_group":"Create Form Group","form-groups":"Form Groups","form_group_list":"List of Form Group","display_in_form":"Display in form","can_agent_add_media":"Can agent add media?","captcha_config_message":"Please ensure that you configured the captcha setting on the system, if not please configure","add_new_language":"Add new language","pattern_regex":"Pattern(Regex)","validation_message":"Validation Message","pattern_help_message":"Pattern should start with ^ and end with $","regex_with_validation_message":"If you add regex please add validation message","short_text":"Short text","long_text":"Long text","tap_to_edit":"Tap to edit","move":"Move","form_field_tooltip_description_message":"Tooltip description for this field","add_new_option":"Add new option","option_can_not_be_empty_alert_msg":"Options can't be empty. Add another and delete this one.","configuration":"Configuration","addOption":"Add option(s)","validation":"Validation","themes":"Themes","footer":"Footer","footer1":"Footer 1","footer2":"Footer 2","footer3":"Footer 3","footer4":"Footer 4","ok":"Ok","cancel":"Cancel","select-ticket":"Please select tickets.","confirm-to-proceed":"Are you sure?","delete-tickets":"Delete Tickets","close-tickets":"Close Tickets","open-tickets":"Open Tickets","are_you_sure":"Are u sure?","staffs":"Staff","user_name":"UserName","status":"Status","group":"Permission","department":"Department","created":"Created","lastlogin":"Last Login","createagent":"Create Agent","delete":"Delete","agents":"Agents","create":"Create","edit":"Edit","groups":"Permissions","time_zones":"Time zones","create_agent":"Create Agent","first_name":"First Name","last_name":"Last Name","mobile_number":"Mobile Number","agent_signature":"Agent Signature","account_status_setting":"Account Status and Setting","account_type":"Account Type","admin":"Admin","agent":"Agent","account_status":"Account Status","locked":"Locked","assigned_group":"Access Permission","primary_department":"Primary department","agent_time_zone":"Agent Time Zone","day_light_saving":"Day light saving","limit_access":"Limit access","directory_listing":"Directory listing","vocation_mode":"Vocation mode","assigned_team":"Assigned Team","agent_send_mail_error_on_agent_creation":"Some error occurred while sending mail to the agent. Please check email settings and try again","agent_saved_success":"Agent saved sucessfully","admin_saved_success":"Admin saved sucessfully","failed_to_create_agent":"Failed to create agent","failed_to_edit_agent":"Failed to edit agent","agent_updated_sucessfully":"Agent updated sucessfully","unable_to_update_agent":"Unable to update agent","agent_deleted_sucessfully":"Agent deleted sucessfully","this_staff_is_related_to_some_tickets":"This staff is related to some tickets","list_of_agents":"List of Agents","create_an_agent":"Create Agent","edit_an_agent":"Edit Agent","email_changed_successfully":"Email Changed Successfully","account_activated_successfully":"Account Activated Successfully","account_deactivated_successfully":"Account Deactivated Successfully","create_department":"Create department","manager":"Manager","ticket_assignment":"Ticket assignment ","restrict_ticket_assignment_to_department_members":"Restrict ticket assignment to department members","outgoing_emails":"Outgoing emails","outgoing_email":"Outgoing Email","auto_responding_settings":"Auto-Responding settings","disable_for_this_department":"Disable for this department","auto_response_email":"Auto-Response email","recipient":"Recipient","group_access":"Permission access","email_settings":"Email Settings","department_signature":"Department Signature","list_of_departments":"List of Departments","create_a_department":"Create Department","outgoing_email_settings":"Outgoing Email Settings","edit_department":"Edit department","select_a_sla":"Select a SLA","select_a_manager":"Select a manager","department_saved_sucessfully":"Department saved successfully","failed_to_create_department":"Failed to create department","department_updated_sucessfully":"Department updated successfully","department_not_updated":"Department not updated","have_been_moved_to_default_department":"have been moved to default department","the_associated_helptopic_has_been_deactivated":"The associated helptopic has been deactivated","department_deleted_sucessfully":"Department deleted successfully","department_can_not_delete":"Department can not be deleted","make-default-department":"Make system's default department","create_team":"Create Team","assignment_alert":"Assignment alert","disable_for_this_team":"Disable for this team","teams":"Teams","list_of_teams":"List of Teams","create_a_team":"Create Team","edit_a_team":"Edit Team","team_saved_successfully":"Team saved successfully","teams_can_not_create":"Teams can not be created","team_updated_successfully":"Team updated successfully","teams_can_not_update":"Teams can not be updated","team_deleted_successfully":"Team deleted successfully","teams_can_not_delete":"Teams can not be deleted","select_a_team":"Select a team","select_a_team_lead":"Select a team lead","members":"Members","create_group":"Create permission","goups":"Permission","can_create_ticket":"Can create ticket","can_edit_ticket":"Can edit ticket","can_post_ticket":"Can post ticket","can_close_ticket":"Can close ticket ","can_assign_ticket":"Can assign ticket","can_transfer_ticket":"Can transfer ticket","can_delete_ticket":"Can delete ticket","can_ban_emails":"Can ban emails","can_manage_premade":"Can manage premade","can_manage_FAQ":"Can manage FAQ","can_view_agent_stats":"Can view agent stats","department_access":"Department access ","admin_notes":"Admin Notes","group_members":"Group members","group_name":"Permission name","select_a_group":"Select a group","create_a_group":"Create a permission","edit_a_group":"Edit a group","group_saved_successfully":"Permission saved successfully","group_can_not_create":"Permission can not be created","group_updated_successfully":"Permission updated successfully","group_can_not_update":"Permission can not be updated","there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete":"There are agents with this permission access. Please unassign them from this permission to delete","group_cannot_delete":"Permission cannot delete","group_deleted_successfully":"Permission deleted successfully","failed_to_load_the_page":"Failed to load the page","driver":"Driver","smtp":"SMTP","host":"Host","port":"Port","encryption":"Encryption","agent_panel":"Agent Panel","profile":"Profile","change_password":"Change Password","sign_out":"Sign Out","Tickets":"TICKETS","ticket-details":"Ticket details","inbox":"Inbox","my_tickets":"My Tickets","unassigned":"Unassigned","trash":"Trash","Updates":"UPDATES","no_new_updates":"No new updates","check_for_updates":"Check for updates","update-version":"Update version","open":"Open","inprogress":"Inprogress","inprogress_tickets":"Inprogress tickets","closed":"Closed","Departments":"DEPARTMENTS","tools":"Tools","canned":"Canned","knowledge_base":"Knowledge Base","kb-settings":"Knowledge base settings","loading":"Loading...","sending":"sending...","ratings":"Ratings","please_rate":"Please rate:","ticket_ratings":"TICKET RATING","ticket_created_successfully":"Ticket created successfully","failed_to_create_a_new_ticket":"Failed to create a new ticket","your_ticket_have_been_closed":"Your ticket has been closed","your_ticket_have_been_resolved":"Your ticket has been resolved","your_ticket_have_been_opened":"Your ticket has been opened","your_ticket_have_been_moved_to_trash":"Your ticket has been moved to trash","this_email_have_been_banned":"This email has been banned","ticket_updated_successfully":"Ticket updated successfully","you_have_successfully_replied_to_your_ticket":"You have successfully replied to your ticket","for_some_reason_your_message_was_not_posted_please_try_again_later":"For some reason your message was not posted. Please try again later","for_some_reason_your_reply_was_not_posted_please_try_again_later":"For some reason your reply was not posted. Please try again later","you_have_unassigned_your_ticket":"You have unassigned your ticket","for_some_reason_your_request_failed":"For some reason your request failed","trash-delete-ticket":"Delete tickets permanently","trash-delete-title-msg":"Click here to delete tickets permanently.","moved_to_trash":"Moved selected tickets to trash.","tickets_have_been_closed":"Selected tickets have been closed.","tickets_have_been_opened":"Selected tickets have been opened.","unable_to_fetch_emails":"Unable to fetch emails","reply_content_is_a_required_field":"Reply content is a required field","internal_content_is_a_required_field":"Internal content is a required field","view-profile":"View profile","edit-profile":"Edit profile","user_information":"User information","time_zone":"Time Zone","phone_number":"Phone Number","contact_information":"Contact information","Profile-Updated-sucessfully":"Profile updated successfully.","User-profile-Updated-Successfully":"User's profile updated successfully.","user-saved-successfully":"User saved successfully","dashboard":"Dashboard","line_chart":"Line chart","statistics":"Statistics","opened":"Opened","resolved":"Resolved","deleted":"Deleted","start_date":"Start Date","end_date":"End Date","filter":"Filter","report":"Report","Legend":"LEGENDS","total":"Total","dashboard_reports":"Dashboard Reports","user_credentials":"User credentials","user_directory":"User Directory","ban":"Ban","user":"User","users":"Users","create_user":"Create User","edit_user":"Edit User","mobile":"Mobile","last_login":"Last Login","user_profile":"User Profile","assign":"Assign","open_tickets":"Open Tickets","closed_tickets":"Closed Tickets","deleted_tickets":"Deleted Tickets","user_created_successfully":"User created successfully","user_updated_successfully":"User updated successfully","profile_updated_sucessfully":"Profile updated sucessfully","password_updated_sucessfully":"Password updated successfully","password_was_not_updated_incorrect_old_password":"Password was not updated. Incorrect old password","the_user_has_been_removed_from_this_organization":"The user has been removed from this organization","user_report":"User report","send_password_via_email":"Send password via email","user_send_mail_error_on_user_creation":"Some error occurred while sending mail to the client. Please check email settings and try again","country_code":"Country Code","organizations":"Organizations","organization":"Organization","organization_list":"List of organizations","view_organization_profile":"Organization profile","create_organization":"Create Organization","account_manager":"Account manager","update":"Update","please_select_an_organization":"Please select an organization","please_select_an_user":"Please select an user","organization_profile":"Organization profile","organization-s_head":"Organization's head","select_department_manager":"Select department manager","select_org_dept":"Select organization department","select_manager":"Select manager","users_of":"Users of","organization_saved_successfully":"Organization saved successfully","organization_can_not_create":"Organization can not be created","organization_updated_successfully":"Organization updated successfully","organization_can_not_update":"Organization can not be updated","organization_deleted_successfully":"Organization deleted successfully","report_of":"Report of","ticket_of":"Tickets of","ticket_id":"Ticket ID","last_replier":"Last Replier","assigned_to_agent":"Assigned to Agent","assigned_to_team":"Assigned to Team","last_activity":"Last Activity","answered":"Answered","assigned":"Assigned","create_ticket":"Create Ticket","tickets":"Tickets","Ticket_Information":"TICKET INFORMATION","Ticket_Id":"TICKET ID","User":"USER","Unassigned":"UNASSIGNED","unassigned-tickets":"Unassigned tickets","generate_pdf":"Generate PDF","change_status":"Change Status","more":"More","delete_ticket":"Delete Ticket","emergency":"Emergency","high":"High","medium":"Medium","low":"Low","sla_plan":"SLA plan","created_date":"Created Date","due_date":"Due Date","last_response":"Last response","source":"Source","last_message":"Last message","reply":"Reply","response":"Response","reply_content":"Reply Content","attachment":"Attachment","internal_note":"Internal note","this_ticket_is_under_banned_user":"This ticket is under banned user","ticket_source":"Ticket Source","are_you_sure_to_ban":"Are you sure to ban","whome_do_you_want_to_assign_ticket":"Whom do you want to assign open ticket(s)","are_you_sure_you_want_to_surrender_this_ticket":"Are you sure you want to surrender this ticket","add_collaborator":"Add Collaborator","search_existing_users":"Search existing users","add_new_user":"Add New User","search_existing_users_or_add_new_users":"Search existing users or add new users","search_by_email":"Search by email","list_of_collaborators_of_this_ticket":"List of collaborators of this ticket","submit":"Submit","max":"Maximum file size","add_cc":"Add CC","recepients":"Recipients","select_a_canned_response":"Select a canned response","assign_to":"Assign To","assigned_to":"Assigned To","detail":"Detail","user_details":"User Details","ticket_option":"Ticket Option","ticket_detail":"Ticket Detail","Assigned_To":"ASSIGNED TO","locked-ticket":"Alert! This ticket has been locked by ","minutes-ago":"minutes ago","access-ticket":"Alert! This ticket has been locked by you for next ","minutes":"minutes","minute":"Mins","in_minutes":"In minutes","add_another_owner":"Add another owner","user-not-found":"User not found or user is inactive. Try again or add a new user.","change-success":"Success! owner has been changed for this ticket.","user-exists":"User already exists. Try search existing user.","valid-email":"Enter a valid email address.","search_user":"Search user","merge-ticket":"Merge ticket","merge":"Merge","select_tickets":"Select tickets to merge","select-pparent-ticket":"Select parent ticket","merge-reason":"Reason for merging","no-reason":"No reason has been provided.","get_merge_message":"This ticket has been merged with ticket","ticket_merged":" has been merged with this ticket.","no-tickets-to-merge":"There are no more tickets by the owner of this ticket.","merge-error":"Could not process your request try after some time.","merge-success":"Tickets have been merged successfully. Please be patient we are reloading the page.","merge-error2":"Please select ticket to merge.","select-tickets-to merge":"Select two or more tickets to merge.","different-users":"Tickets from different users","clean-up":"Delete forever","hard-delete-success-message":"Selected tickets have been deleted permanently.","overdue":"Overdue","overdue-tickets":"Overdue tickets","change_owner_for_ticket":"Change owner for ticket","canned_response":"Canned Response","create_canned_response":"Create Canned Response","surrender":"Surrender","added_successfully":"Added successfully","updated_successfully":"Updated Successfully","canned_deleted_successfully":"Canned response deleted successfully","view":"View","copyright":"Copyright","all_rights_reserved":"All rights reserved","powered_by":"Powered by","issue_summary":"Issue summary","contact":"Contact","issue_details":"Issue details","contact_informations":"Contact informations","contact_details":"Contact details","role":"Role","ext":"EXT","profile_pic":"Profile picture","agent_sign":"Agent Signature","inactive":"Inactive","male":"Male","female":"Female","old_password":"Old password","new_password":"New password","confirm_password":"Confirm password","ticket_number":"Ticket Number","content":"Content","edit_status":"Edit Status","create_status":"Create Status","edit_details":"Edit Setails","edit_templates":"Edit Templates","activate_this_set":"Activate this set","deactivate_this_set":"Deactivate this set","show":"Show","no_notification_available":"No notification available","close-msg1":"The number of days to after <br\/> which the tickets will be auto-closed.","no_of_days":"No of days","close-msg2":"Enable auto-close workflow?","enable_workflow":"Enable workflow","send_email_to_user":"Send email to user","close-msg3":"Select a status to be set on closing the ticket.","close-msg4":"Send email to user on auto-closing the ticket?","list_of_status":"List of Status","status_settings":"Status Settings","icon_class":"Icon Class","close_ticket_workflow":"Close Ticket Workflow","ratings_settings":"Ratings Settings","notification":"Notification","status_updated_successfully":"Status updated successfully","status_saved_successfully":"Status saved successfully","status_delete_successfully":"Status deleted successfully","you_cannot_delete_this_status":"You cannot delete this status","you_have_deleted_all_the_read_notifications":"You have deleted all the read notifications","you_have_deleted_all_the_notification_records_since":"You have deleted all the notification records since ","ratings_updated_successfully":"Rating updated successfully","ratings_can_not_be_created":"Ratings can not be created","ratings_saved_successfully":"Rating saved successfully","rating_deleted_successfully":"Rating deleted successfully","status_msg1":"If you choose yes an email notification will be sent to the user.","notify_user":"Notify user on this status?","deleted_status":"Is this a deleted ticket status?","resolved_status":"Is this a resolved ticket status?","status_msg3":"If you choose yes then the ticket status will be set as resolved.","status_msg2":"If you choose yes then the ticket status will be set as deleted.","rating-msg2":"Select a department to restrict this rating to tickets or chats within a specific department. If no department is selected, the rating will appear across all departments.","rating-msg3":"If you choose yes user can modify the rating.","rating_restrict":"Restrict rating to a department","rating_change":"Allow user to change the rating ?","security_msg1":"The message to display when a user (host) has been locked out.","security_msg2":"The number of login attempts a user has before their host\/user or computer is locked out of the system. Set to 0 to record bad login attempts without locking out the host\/user.","security_msg3":"The length of minutes a host or user will be banned from this site after hitting the limit of bad logins.","max_attempt":"Max login attempts per host\/user","rating-msg1":"The maximum rating that can be given. For example, if 5 is selected, the lowest possible rating will be 1 and the highest 5.","enter_no_of_days":"Enter no of days","template-types":"Template types","close-workflow":"Close ticket workflow","template":"Template","rating_label":"Rating Label","display_order":"Display Order","rating_scale":"Rating Scale","rating_area":"Rating Area","modify":"Modify","rating_name":"Rating Name","add_user_to_this_organization":"Add user to this organization","Tickets_of":"Tickets of","security":"Security","security_settings":"Security settings","lockouts":"Lockouts","security_settings_saved_successfully":"Security settings saved successfully","manage_status":"Manage status","notifications":"Notifications","auto_close_workflow":"Auto-close workflow","close_ticket_workflow_settings":"Close ticket workflow settings","saved_your_settings_successfully":"Saved your settings successfully","notification_settings":"Notification settings","delete_noti":"Delete all read notification?","noti_msg1":"Days to delete notification logs","noti_msg2":"You can enter the number of days of database logs to be deleted and the history of notifications will be deleted since the day specified.","del_all_read":"Delete all read","You_have_deleted_all_the_read_notifications":"You have deleted all the read notifications","view_all_notifications":"View all notifications","not_found":"Not found","oops_page_not_found":"Oops! Page not found","we_could_not_find_the_page_you_were_looking_for":"We could not find the page you were looking for","internal_server_error":"Internal server error","be_right_back":"Be right back","sorry":"Sorry","we_are_working_on_it":"We are working on it","category":"Category","addcategory":"Add Category","allcategory":"All Categories","article":"Article","articles":"Articles","addarticle":"Add Article","allarticle":"All Articles","pages":"Pages","addpages":"Add Page","allpages":"All Pages","widgets":"Widgets","widget-settings":"Widget Settings","sidewidget1":"Side widget 1","sidewidget2":"Side widget 2","comments":"Comments","comments-list":"List of Comments","settings":"Settings","parent":"Parent","description":"Description","enter_the_description":"Enter the description","publish":"Publish","publish_immediately":"Publish immediately","published":"Published","draft":"Draft","create_a_category":"Create a category","add":"Add","social":"Social","social-widget-settings":"Social Widget Settings","comment":"Comment","not_published":"Not published","numberofelementstodisplay":"Number of elements to display","slug":"Slug","read_more":"Read more","view_all":"View all","categories":"Categories","need_more_support":"Need more support","if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue":"If you did not find an answer, please raise a ticket describing the issue","have_a_question?_type_your_search_term_here":"Have a question? Type your search term here...","search":"Search","frequently_asked_questions":"Frequently Asked Questions","leave_a_reply":"Leave a reply","post_message":"Post message","home":"Home","submit_a_ticket":"Submit Ticket","my_profile":"My Profile","log_out":"Logout","forgot_password":"Forgot password","create_account":"Create Account","you_are_here":"You are here","have_a_ticket":"Have a Ticket","check_ticket_status":"Check ticket status","choose_a_help_topic":"Choose a help topic","ticket_status":"Ticket status","post_comment":"Post comment","plugin":"Plugin","edit_profile":"Edit profile","Send":"SEND","no_article":"No article","profile_settings":"Profile settings","please_fill_all_required_feilds":"Please fill all required fields.","successfully_replied":"Successfully replied","please_fill_some_data":"Please fill some data!","there_is_no_such_ticket_number":"There is no such ticket number","email_didn't_match_with_ticket_number":"Email didn't match with ticket number","we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket":"We have sent you a link by email. Please click on that link to view ticket","no_records_on_publish_time":"No records on publish time","your_details_send_to_system":"Your details send to the system","your_details_can_not_send_to_system":"Your details can not be sent to the system","your_comment_posted":"Your comment posted","sorry_not_processed":"Sorry not processed","password_was_not_updated":"Password was not updated","sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request":"Sorry your ticket token has expired! Please try to resend the ticket link request","sorry_you_are_not_allowed_token_expired":"Sorry you are not allowed. Token has expired!","thank_you_for_your_rating":"Thank you for your rating!","your_ticket_has_been":"Your ticket has been","failed_to_send_email_contact_administrator":"Email sending failed. Please contact system administrator","webhooks":"Webhooks","enter_url_to_send_ticket_details":"Enter the URL to send the ticket details","api":"API","api_key":"API Key","api_key_mandatory":"API Key Mandatory","api_configurations":"API Configurations","generate_key":"Generate Key","api_settings":"API Settings","error-debug":"Error logs and debugging","debug-options":"Debugging Options","view-logs":"View error logs","not-authorised-error-debug":"You are not authorised to access the URL","error-debug-settings":"Error and debugging settings","debugging":"Debugging mode","bugsnag-debugging":"Send app crash reports","error-debug-settings-saved-message":"Your error and debugging settings have been saved successfully","error-debug-settings-error-message":"You have not made any change in the settings.","error-logs":"Error logs","that_email_is not_available_in_this_system":"That Email is not available in this System","use_subject":"Use Subject","reopen":"Reopen","invalid_attempt":"Invalid Attempt","queue":"Queues","queues":"Queues","hello":"Hello","reset-link-msg":",\r\nHere is the link to reset your password.\r\n","otp-for-your":",\r\nOTP for your","account-verification-is":"account verification is","extra-text":".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.","otp-not-sent":"We faced some problem in sending OTP. Please enter correct mobile number or try after some time.","format":"Format","ticket-number-format":"This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed & dollar sign(\u2018$\u2019) where characters are to be placed . Any other text in the number format will be preserved. ","ticket-number-type":"Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default","client_id":"Client ID","client_secret":"Client secret","redirect":"Redirect URL","details":"Details","social-media":"Social media","Report":"REPORT","select":"Select","generate":"Generate","day":"Day","week":"Week","month":"Month","Currnet_In_Progress":"CURRENT IN PROGRESS","Total_Created":"TOTAL CREATED","Total_Reopened":"TOTAL REOPENED","Total_Closed":"TOTAL CLOSED","tabular":"Tabular","reopened":"Reopened","ticket_priority":"Ticket priority","priority_desc":"Priority Description","priority_urgency":"Priority urgency","priority_id":"Priority Id","priority_color":"Priority Color","ispublic":"Visibility","is_default":"By default","create_ticket_priority":"Create Ticket Priority","agent_notes":"Agent notes","select_priority":"Select priority","normal":"Normal","make-default-priority":"Make default priority","priority_saved_successfully":"Priority saved successfully","priority_updated_successfully":"Priority updated successfully","priority_deleted_successfully":"Priority deleted successfully","user_priority_status":"User priority status","current":"Current","active_user_can_select_the_priority_while_creating_ticket":"Active user can select the priority while creating ticket","approval":"Approval","approval_tickets":"Approval tickets","approve":"Approve","approval_request":"Approval request","approvel_ticket_list":"Approvel ticket list","approval_settings":"Approval settings","close_all_ticket_for_approval":"Close all tickets for approval","approval_settings-created-successfully":"Approval settings created successfully","followup":"Followup","followup_tickets":"Followup tickets","followup_Notification":"Followup notification","not-available":"Not available","agent_report":"Agent report","assign_tickets":"Ticket(s) Assigned","delete_agent":"Delete agent","delete_user":"Delete user","confirm_deletion":"Confirm deletion","delete_all_content":"Delete all content","agent_profile":"Agent profile","change_role_to_admin":"Change role to admin","change_role_to_user":"Change role to user","change_role_to_agent":"Change role to agent","role_change":"Role change","password_generator":"Password Generator","depertment":"Department","duetoday":"Due Today","today-due_tickets":"Today's due tickets","password_change_successfully":"Password changed successfully","role_change_successfully":"Role changed successfully","user_deactivated_successfully":"User deactivated successfully","agent_deactivated_successfully":"Agent deactivated successfully","select_another_agent":"Select another agent","agent_deactivated_successfully_and_ticket_assign_to_another_agent":"Agent deactivated successfully and ticket assigned to another agent","deleted_user":"Deleted User","deleted_user_directory":"Deleted User Directory","restore":"Restore","user_restore_successfully":"User restored successfully","apply":"Apply","sort-by":"Sort by","created-at":"Created At","or":"OR","activate":"Activate","assign-ticket":"Assign tickets","can-not-inactive-group":"Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.","internal-note-has-been-added":"Internal note has been added to the ticket","active-users":"Active users","deleted-users":"Deleted users","view-option":"View options","accoutn-not-verified":"User account is not verified","account_activated":"Account already activated","enabled":"Enabled","client":"Client","send_email":"Send Email","visibility_to_client":"Visibility to Client","purpose_of_status":"Purpose of Status","status_to_display":"Status to Display","icon_color":"Icon Color","visible_to_client":"Visible to Client","icon":"Icon","none":"None","allow_client":"Allow Client","if_yes_status_name_will_be_displayed":"If yes status name will be displayed","if_yes_then_clients_can_choose_this_status":"If yes then clients can choose this status","purpose_of_status_will_perform_the_action_to_be_applied_on_the_status_selection":"Purpose of status will perform the action to be applied on the status selection","this_message_will_be_displayed_in_the_thread_as_internal_note":"This message will be displayed in the thread as Internal note","make_system_default_for_selected_purpose":"Make system default for Selected Purpose","this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no":"This status will be displayed to client if visibility of client chosen no","tick_who_all_to_send_notification":"Tick who all to send notification","Default":"Default","unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status":"Unable to change the purpose of status. There are tickets with this status.","you_cannot_delete_a_default_ticket_status":"You cannot delete a default Ticket Status","associated_tickets_moved_to_default_status":"Associated tickets moved to default status","status_deleted_successfully":"Status Deleted Successfully","have_been_marked_as":"Tickets have been marked as ","have_been_deleted_forever":"Have been Deleted forever","related_tickets_moved_to_default_status":"Related tickets moved to default status","business_hours":"Business Hours","business_hours_list":"Business Hours list","hours":"Hours","select_working_days\/hours":"Select working days\/hours","247hours":"24 hours * 7 days","open24Hours":" Open 24 hours","business_hour_saved_successfully":"Business hour saved successfully","business_hours_edit_successfully":"Business hour updated successfully","business_hours_delete_successfully":"Business hour deleted successfully","day0":"Sunday","day1":"Monday","day2":"Tuesday","day3":"Wednesday","day4":"Thursday","day5":"Friday","day6":"Saturday","sla_targets":"SLA Targets","halt_sla":"Halt SLA","ticket_type":"Ticket Types","ticket_type_create":"Create Ticket Types","type_desc":"Types Description","create_ticket_type":"Create Ticket Type","ticket_type_name":"Ticket Types","ticket_type_saved_successfully":"Ticket type saved successfully ","ticket_type_updated_successfully":"Ticket type updated successfully","make-default-type":"Make Default Ticket Type","reply-can-not-be-empty":"Reply can not be blank. Please enter your reply.","account-created-contact-admin-as-we-were-not-able-to-send-opt":"Your account has been created successfully. Please contact admin for account activation as we were not able to send you an OPT code.","only-agents":"Agent users","only-users":"Clients users","banned-users":"Banned users","inactive-users":"Inactive users","all-users":"All users","only-admins":"Admin users","selected-user-is-already-the-owner":"Selected user is already the owner of this ticket.","team_profile":"Team Profile","teamlead_name":"Teamlead Name","team_size":"Team Size","team_report":"Team Report","select_helptopic":"Select Helptopic","no-subject":"No subject","select_department_name":"Select Department Name","select_company_name":"Select Company name","select_source_name":"Select source name","What_happens_when_this_SLA_due_time_approaches":"Set alerts to notify agents\/managers\/admins in advance that ticket's duedate is approaching","set_reminder_rule_when_a_ticket_response_time_approaches":"When ticket <b>first response time<\/b> approaches, notify","escalate":"Escalate","before_30_minites":"Before 30 Minutes","before_1_hour":"Before 1 Hour","before_2_hour":"Before 2 Hours","before_1_day":"Before 1 Day","before_7_day":"Before 7 Days","after_30_minites":"After 30 Minutes","after_1_hour":"After 1 Hour","after_2_hour":"After 2 Hours","after_1_day":"After 1 Day","after_7_day":"After 7 Days","add_rule":"Add Rule","Set_reminder_rule_when_a_ticket_resolution_time_approaches":"When ticket <b>resolution time<\/b> approaches, notify","what_happens_when_this_SLA_is_violated?":"Set alerts to notify agents\/managers\/admins that ticket's duedate has been violated","set_escalation_rule_when_a_ticket_is_not_responded_on_time":"When ticket <b>first response time<\/b> violates, notify","set_escalation_hierarchy_when_a_ticket_is_not_resolved_on_time":"When ticket <b>resolution time<\/b> violates, notify","apply_this_to:":"Apply this to:","choose_when_this_SLA_policy_must_be_enforced":"Choose when this SLA policy must be enforced","Priority":"Priority","respond_Within":"Respond Within","resolve_within":"Resolve Within","operational_hrs":"Operational Hrs","send_report_email":"Send Report Email","send_report_SMS":"Send Report SMS","min":"Min","hrs":"Hrs","days":"Days","months":"Months","add_new":"Add New","select_month":"Select month","january":"January","february":"February","march":"March","april":"April","may":"May","june":"Jun","july":"July","august":"August","september":"September","october":"October","november":"November","december":"December","0":"1","1":"2","2":"3","3":"4","4":"5","5":"6","6":"7","7":"8","8":"9","9":"10","10":"11","11":"12","12":"13","13":"14","14":"15","15":"16","16":"17","17":"18","18":"19","19":"20","20":"21","21":"22","22":"23","23":"24","24":"25","25":"26","26":"27","27":"28","28":"29","29":"30","30":"31","select_date":"Select Date","confirm":"Confirm","select_date_holiday_name_And_also_confirm_your_holiday":"Select Date,Holiday Name And also confirm your holiday","select_month_holiday_name_And_also_confirm_your_holiday":"Select Month,Holiday Name Add also confirm your holiday","confirm_your_holiday":"Confirm your holiday","00":"00","05":"05","31":"35","32":"40","33":"45","34":"50","35":"55","yearly_holiday_list":"Yearly Holiday List","holidays_will_be_ignored_when_calculating_SLA_for_a_ticket":"Holidays will be ignored when calculating SLA for a ticket","filter-agents-by-department":"Filter agents by department","all-departments":"All departments","current-owner":"Current owner","only-login-agents":"Assign tickets only to the agents who are logged in","assign-ticket-even-agent-in-non-acceptable-mode":"Assign ticket even when agent is not accepting tickets","maximum-number-of-ticket-can-assign-to-agent":"Maximum number of tickets can be assigned to an agent","billing":"Billing","level-of-apply":"Level of apply","currency":"Currency","note":"Billing note","billable":"Billable","amount-per-hour":"Amount Per Hour","amount":"Amount","no-billing-records":"No billing records","total-billable-time":"Total billable time","total-non-billable-time":"Total non billable time","total-amount":"Total Amount","trigger-on":"Triger on","package-name":"Package Name","credit-type":"Credit Type","credit-left":"Credit left","expiry-date":"Expiry Date","ticket-number":"Ticket No.","creation-date":"Creation Date","compounded_tax":"Compounded Tax","total_due":"Total due","pay_now":"Pay now","successful":"Successful","failed":"FAILED","unpaid":"Unpaid","paid":"Paid","paid_date":"Paid Date","today":"Today","last-7-day":"Last 7 days","last-30-days":"Last 30 days","last-1-year":"Last 1 Year","export":"Export","date-range":"Date range","mail":"Mail","helpdesk-details":"Helpdesk Details","overall-details":"Overall details","resource-analysis":"Resource analysis","select_organization":"Select Organization","list_of_SLA_plans":"List of SLA Plans","list_of_business_hours":"List of Business Hours","list_of_permissions":"List of permissions","bill":"Billing","no_member_in_team":"No members found in this team.","system-outgoing-incoming-mail-not-configured":"You have not configured system mail. Can't fetch tickets from mail or send mail to users without it.","confihure-the-mail-now":"Click here to configure the mail.","system-mail-not-configured-agent-message":"System incoming and outgoing email settings are not configured. Please contact your system's admin and report the problem.","please-wait-while-we-are-crunching-your-data":"Please wait, we are crunching your data","tags":"Tags","no_type":"No Type","enter_type":"Enter type","enter_tags":"Enter Tags","enter_labels":"Enter Labels","edit_manager":"Edit Manager","edit_assign_manrger":"Edit Assign Manager","assign_manager":"Assign Manager","please_select_manager":"Please select manager","notification.priority.update":"Updated by :agent - Prority changed from :old to :new","notification.source.update":"Updated by :agent - Source changed from :old to :new","notification.title.update":"Updated by :agent - Title changed from :old to :new","notification.helptopic.update":"Updated by :agent - Help topic changed from :old to :new","notification.sla.update":"Updated by :agent - Sla changed from :old to :new","notification.status.update":"Updated by :agent - Status changed from :old to :new","notification.assign.update":"Assigned by :agent - Ticket assigned to :new","notification.user.update":"Ticket ownership changed by :agent - from :old to :new","notification.department.update":"Updated by :agent - Department changed from :old to :new","created.ticket":"A new ticket :subject has been created","mode":"Mode","new_internal_activity_alert":"New Internal Activity Alert","sms":"Sms","all_department_manager":"All Department Manager","all_team_lead":"All Team Lead","registration_notification":"Registration Notification","reply_notification":"Reply Notification","notification.update":":model set to :new from :old","notification.update.inapp":"has set :model of <b>:ticket<\/b> as :new from :old","notification.assigned":"Ticket is assigned to :new","notification.assigned.inapp":"has assigned ticket <b>:ticket<\/b> to :new","notification.assigned.myself":"Ticket is assigned to themselves","notification.assigned.myself.inapp":"has assigned ticket <b>:ticket<\/b> to themselves","notification.duedate":"Updated :model to :new","notification.duedate.inapp":"Updated :model of :ticket to :new","notification.note":"New :model added - :new","notification.note.inapp":"added new :model in <b>:ticket<\/b> - :new","agent_reply":"Agent Reply","client_reply":"Client Reply","new-user-register":"A new user has been registered.","reply.notification":"has replied on ticket <b>:title<\/b>","header_color":"Header color","button_color":"Button color","input_field_color":"Input field color","button_border_color":"Button border color","change_department":"Change Department","ticket_department_successfully_changed":"Ticket Department Successfully Changed","select_another_department":"Select another department","invalid-date-range":"Invalid date range","searching":"Searching...","no-canned-reponse-found":"No canned reponse found","assigner":"Assignee","share-response-with-department":"Share this response with department members","select-deparment":"Select departments","enter-department-name":"Add Departments","no-department-found":"No department found","no-department-selected-to-share-respone":"You have not selected any department to share the resposne.","please-enter":"Please enter","or-more-character":"or more characters","cron-cli-recommend":"We strongly recommend to use CLI command for job scheduling for better security, But if you want to use curl in cron switch on URLs","period-5-min":"We recommend to run this url <b>every 5 minutes<\/b>","period-30-min":"We recommend to run this url <b>every 30 minutes<\/b>","period-once-a-day":"We recommend to run this url <b>once in a day<\/b>","due":"Due","this_deparment_not_exists":"This department does not exist","no-data-to-show":"No records found.","any-time":"Any time","5-minutes":"Within 5 minutes","10-minutes":"Within 10 minutes","15-minutes":"Within 15 minutes","30-minutes":"Within 30 minutes","1-hour":"Within 1 hour","4-hours":"Within 4 hours","8-hours":"Within 8 hours","12-hours":"Within 12 hours","24-hours":"Within 24 hours","yesterday":"Yesterday","this-week":"This week","last-week":"Last week","15-days":"In Last 15 days","30-days":"In Last 30 days","this-month":"This month","last-month":"Last month","last-2-months":"Last 2 months","last-3-months":"Last 3 months","last-6-months":"Last 6 months","last-year":"Last year","next-hour":"Next hour","next-4-hours":"Next 4 hours","next-8-hours":"next-8-hours","next-12-hours":"next-12-hours","tomorrow":"Tomorrow","due-on":"Due on","created_at":"Created At","last-modified":"Last modified","due_within_next":"Due within Next","created_within_last":"Created within Last","modified_within_last":"Modified within Last","due_in":"Due in","created_in":"Created in","unit_minute":"Minute(s)","unit_hour":"Hour(s)","unit_day":"Day(s)","unit_month":"Month(s)","modified_in":"Modified in","clear":"Clear","apply-filters":"Apply filters","owner":"Owner","team":"Team","no-sla-found":"No SLA found","no-priority-found":"No priority found","no-source-found":"No source found","no-owner-found":"No owner found","no-status-found":"No status found","no-labels-found":"No label found","no-tags-found":"No tags found","no-type-found":"No type found","no-assignee-found":"No assignee found","no_help_topic-found":"No help topic found","custom-format":"Custom Format","assigned_agent":"Assigned Agent","in_app_system":"Notification","new-tag":"New Tag","tickets-count":"Tickets Count","user-account-deleted":"User account deleted","restore-account":"Restore Account","task-and-events":"Tasks and Events","you-can-only-select":"You can only select ","item":"item","s":"s","change-ticket-status-to":"Change status of tickets to ","agents-infomation":"Agent Information","access-permissions":"Access Permissions","last-responsed-by":"Last response by","filtered-results":"Filtered Results","new_ticket_confirmation_alert":"New Ticket Confirmation","registration_verification":"Registration Verififcation","your-ticket-status-changed":"Your ticket's status has been changed.","reload-be-patient-message":"Please be patient we are reloading the page.","deactive_user":"Deactive user","deactive_agent":"Deactive agent","deactive":"Deactive","user-account-deactivated":"User account is deactivated","deactive-users":"Deactivated users","":"","dummy_data_installation_message":"You are using Helpdesk with dummy data, which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing clear all dummy data and configure system settings to get started with the system.","clear-dummy-data-agent-message":"Your Helpdesk system has been installed with dummy data  which should be used only for testing purpose. Your system will not fetch or send any mail as dummy data has minimal configuration settings. We recommend not to feed any live data in the system till you are testing the system. Once you are done with testing contact your system admin to clean dummy data and configure system settings.","clear-dummy-data":"to clear dummy data.","delete_dummy_data":"Clean dummy data","plugin-with-dummy-data-error-message":"You've installed Helpdesk with dummy data for testing. Plugins can only be used in live\/production mode. If you are done with testing clear dummy data and start using Helpdesk in live\/production mode.","clean-data-box-title":"Cleaning Dummy data will perform following actions","clean-dummy-ticket-conversation":"Clean all dummy tickets and their conversations.","clean-dummy-notification":"Clean all dummy notifications.","clean-dummy-users":"Clean all dummy users and their data.","clean-other-data":"Clean dummy departments, teams, labels, tags etc.","clean-user-created-data":"Clean all data created during testing with dummy data.","clean-data-btn":"Clear data","clean-confirm":"Yes I want to clean dummy data","do-not-refresh":"(Please do not use \"Refresh\" or \"Back\" button)","cleaning-in-progress":"Cleaning in progress, please wait while we are cleaning your database","cleaning-database":"Cleaning dummy data from database.","no-dummy-data":"Your system is in production, we could not find dummy data installed in your system.","username_pattern_warning":"Username must be less than 100 characters and can only contain alphabets, numbers, spaces and \".\/-\/_\" . Other special characters are not allowed. You can also use your email address as username","already-got-an-account":"Already got an account?","enter_password":"Enter Password","your_password_must_be_6_character":"Your Password must be 6 Character","agent-profile-updated-successfully":"Agent profile updated successfully","Choose_departments...":"Add Departments","your_status_updated_successfully":"Your status updated successfully","please_type_correct_organization_name":"Please type correct organization name","please_enter_organization_name":"Please Enter Organization Name","organisation_name_should_not_be_more_than_35_charecters":"organization Name should not be more than 35 charecters","Please_enter_valid_phone_number":"Please Enter valid phone number","enter_url":"Enter URL","enter_a_valid_URL":"Enter a valid URL","please-select-a-valid-date-range":"Please enter a valid date range","click-here-to-see-more-details":"Click here to see more details.","no-ticket-found":"No tickets found","ticket_id-subject":"Subject \/ Ticket ID","daily_report":"Daily Report","you_cannot_delete_this_priority,this_priority_applied_some_tickets":"you cannot delete this priority,this priority applied some tickets","make-default-business-hours":"Make default business hours","custom-form-field":"Custom fields name","value":"Value","session-expired":"Session expired or invalid. Please try again.","add_child":"Add Child","user-options":"User Options","user-options-updated_successfully":"User options saved successfully","login-required-for-ticket-creation":"Please login to your account to create a ticket.","unauth_user_ticket_create_info":"Allow users to create ticket with or without logging in to the system.","user-account-activation-and-verifcation":"Allow users to login only if","email-verification-and-mandatory-conflict-error":"Email field should be mandatory for activating account by email verification.","registration_confirmation_and_verification":"Registration Confirmation","new_registered_user":"Newly Registered User","allow_users_registration":"Allow users registration","allow_users_to_show_organization_tickets":"View organization's tickets","allow_users_to_reply_organization_tickets":"Reply on organization's tickets","user-limit-exceeded-message":"Sorry! You have exceeded the maximum number of allowed agents in this plan. Please upgrade your plan.","user-limit-reached-message":"Sorry! You have reached the limited number of agents. Please contact support team to upgrade.","labels_saved_successfully":"Label saved successfully","labels_updated_successfully":"Label updated successfully","labels_deleted_successfully":"Label deleted successfully","tag_saved_successfully":"Tag saved successfully","tag_updated_successfully":"Tag updated successfully","tag_deleted_successfully":"Tag deleted successfully","bill_settings_saved_successfully":"Bill settings saved successfully","auto_assign_updated":"Auto assign saved successfully","storage_saved_successfully":"Storage saved successfully","plugin_updated_successfully":"Plugin updated successfully","canned_response_saved_successfully":"Canned response saved successfully","canned_response_updated_successfully":"Canned response updated successfully","select_language":"Select Language","list_of_emails":"List of configured Emails","please_add_email_informations_and_settings":"Please add email informations","helptopics":"Help Topics","list_of_help_topics":"List of Help Topics","create_new_help_topic":"Create Help Topic","edit_help_topic":"Edit Help Topic","create_new_sla_plan":"Create SLA plan","edit_sla_plan":"Edit SLA plan","create_business_hour":"Create Business Hour","edit_business_hour":"Edit Business Hour","create_new_business_hour":"Create Business Hour","business_hour":"Business Hour","create_new":"Create new","list_of_ticket_workflows":"List of Ticket Workflows","list_of_ticket_priority":"List of Ticket Priorities","create_new_ticket_priority":"Create Ticket Priority","edit_priority":"Edit Ticket Priority","list of ticket types":"List of Ticket Types","create_new_ticket_type":"Create  Ticket Type","edit_ticket_type":"Edit Ticket Type","ticket_type_deleted_successfully":"Ticket Type deleted successfully","create_new_status":"Create Status","list_of_labels":"List of Labels","create_label":"Create Label","create_new_label":"Create Label","edit_label":"Edit Label","create_rating":"Create Rating","create_new_rating":"Create Rating","list_of_tags":"List of Tags","create_tag":"Create Tag","create_new_tag":"Create Tag","edit_tag":"Edit Tag","edit_bill_settings":"Billing settings","saved_successfully":"Saved successfully","list_of_users":"List of Users","create_new_organization":"Create Organization","edit_organization_details":"Edit organization details","list_of_canned_response":"List of Canned Response","create_new_canned_response":"Create Canned Response","edit_canned_response":"Edit Canned Response","list_of_all_articles":"List of all articles","article_saved_successfully":"Article saved successfully","list_of_pages":"List of pages","some_problem_with_your_selected_hours_range":"Some problem  with your selected hours range","reset-token-expired-or-not-found":"Your reset password link has been expired or not found. Please try reset password again.","on":"ON","off":"OFF","export_user":"Export User","system_settings_saved_successfully":"System settings saved successfully","settings_saved_successfully":"Settings saved successfully","logs":"Logs","no-email-found":"Email not found.","select_template_language":"Select Template Language","template_language":"Template Language","list-of-available-shot-codes":"List of available shortcodes","collapse-list":"Collapse shortcode list","expand-list":"Expand shortcode list","template-short-code-tips":"Tips: You can copy shortcodes and paste it into your template content. They will be replaced by their actual value while sending out. Cool! Isn't it?","template-set-not-found":"Template set not found.","template-set-deletion-error":"Could not delete the selected templates. Please make sure you are not deleting an active template set or system default template set.","common-templates":"Common Templates","client-templates":"Client's Templates","assigend-agent-templates":"Assigned Agent's Templates","agent-templates":"Other Agent's Templates","template-reset-password-link":"This template is used for sending instructions to all users for resetting their account password.","template-new-password":"This template is for sending new password to users when admins\/agents change their password from their profile.","template-register-confirmation-with-activation-link":"This template is for sending registration confirmation notice to users with account activation link to activate their account.","template-register-confirmation-with-account-details":"This template is for sending registration confirmation notice to users with their account details like username and password.","template-ticket-checking-wihtout-login-link":"This template is for sending ticket link to clients to check ticket without logging in to system.","template-ticket-creation-acknowledgement-client-by-client":"This template is for sending ticket creation acknowledgment mail to clients on successful creation of their tickets.","template-ticket-creation-acknowledgement-client-by-agent":"This template is for sending ticket creation acknowledgment mail to clients on successful creation of their tickets created by agents.","template-ticket-assignment-notice-to-client":"This template is for sending notice to clients when their ticket gets assigned to any agent with agent details.","template-ticket-assignment-notice-to-agent":"This template is for sending notice to agents when a ticket gets assigend to their team or department members.","template-ticket-reply-to-client-by-agent":"This template is for sending notice to clients when any agent replies on their ticket","template-ticket-reply-to-assigned-agents-by-agent":"This template is for sending notice to assigned agent when any agent replies on their ticket","template-ticket-reply-to-agents-by-agent":"This template is for sending notice to agents when any agent replies on tickets","template-ticket-reply-to-assigned-agents-by-client":"This template is for sending notice to assigend agent when reply ticket is made by client on a ticket.","template-ticket-reply-to-agents-by-client":"This template is for sending notice to agents when reply is made by client on a ticket.","template-response-voilate-escalation-to-assigned-agent":"This template is for sending response time voilate escalation notice to assigned agents.","template-response-voilate-escalation-to-agent":"This template is for sending response time voilate escalation notice to agents.","template-resolve-voilate-escalation-to-assigned-agent":"This template is for sending resolve time voilate escalation notice to assigned agents.","template-resolve-voilate-escalation-to-agent":"This template is for sending resolve time voilate escalation notice to agents.","template-internal-change-to-assigned-agent":"This template is for sending notice to assigned agents when ticket details are updated or internal note is added on tickets.","template-internal-change-to-agent":"This template is for sending notice to agents when ticket details are updated or internal note is added on tickets.","template-response-time-approach-to-assigned-agents":"This template is for sending response escalate notice for approach conditions to assigned agents.","template-response-time-approach-to-agents":"This template is for sending response escalate notice for approach conditions to agents.","template-resolve-time-approach-to-assigned-agents":"This template is for sending resolve escalate notice for approach conditions to assigned agents.","template-resolve-time-approach-to-agents":"This template is for sending resolve escalate notice for approach conditions to agents.","template-ticket-status-update-assign-agent":"This template is for sending status update notification to assigned agents.","template-ticket-status-update-client":"This template is for sending status update notification to clients.","template-ticket-status-update-agent":"This template is for sending status update notification to agents.","template-new-ticket-creation-notice-agents":"This template is for sending notice to agents on new ticket creation.","template-ticket-assigment-notice-to-team":"This template is for sending notice to team members when ticket is assigned to team.","template-ticket-assigment-notice-to-team-client":"This template is for sending notice to clients when their tickets are assigned to team in the helpdesk.","template-new-user-entry-notice":"This template is for sending notification for a new user entry.","template-non-assign-escalation-notice":"This template is for sending no assign escalate notice to agents.","template-ticket-assignment-notice-to-assigned-agent":"This template is for sending notice to agents when any ticket gets assigned to them with client details.","template-sms-otp-verification-to-users":"SMS template to send OTP code for user's mobile number verification","template-ticket-approve":"This template is for sending notification for approval requests on tickets.","template-invoice-to-clients":"This template is for sending billing invoices of tickets to clients.","template-report-export":"This template is for sending download link of exported report to agents.","template-ticket-approval":"This template is for sending ticket approval link to approver","template-error-notification":"This template is for sending error notification","shortcode_receiver_name_description":"Name of the receiver of mail","shortcode_system_link_description":"Link of your helpdesk system","shortcode_system_from_description":"Name of your helpdesk system","shortcode_new_user_name_description":"Name of new registered user","shortcode_new_user_email_description":"Email of new registered user","shortcode_user_password_description":"Password of user","shortcode_user_profile_link_description":"Link to user profile","shortcode_password_reset_link_description":"Link for resetting passowrd","shortcode_account_activation_link_description":"Link for activate account","shortcode_ticket_link_description":"Link of ticket","shortcode_ticket_number_description":"Ticket number","shortcode_department_signature_description":"Department signature","shortcode_assigner_name_description":"Name of assigner","shortcode_agent_name_description":"Name of assigned agent","shortcode_agent_email_description":"Email of assigned agent","shortcode_agent_contact_description":"Contact number of assigned agent","shortcode_agent_signature_description":"Signature of the agent who is replying on tickets","shortcode_client_name_description":"Name of ticket requester","shortcode_client_email_description":"Email of ticket requester","shortcode_client_contact_description":"Contact of ticket requester","shortcode_message_content_description":"Reply content","shortcode_ticket_subject_description":"Ticket subject\/title","shortcode_ticket_due_date_description":"Due date of a ticket","shortcode_ticket_created_at_description":"Ticket creation date","shortcode_activity_by_description":"Name of user performing activity on ticket","shortcode_otp_code_description":"OTP code for mobile number verification","shortcode_company_name_description":"Name of your company","shortcode_company_link_description":"Link to your comany's website","shortcode_to_send_ticket_edit_link":"Link to edit ticket details","sorry_that_email_is not_available_in_this_system":"Sorry we could not find the email you've entered in our system","actvate-by-email":"They have verified their email address","activate-by-mobile-number":"They have verified their mobile number","ticket-assigned-successfully":"Selected tickets have been assigned sucessfully.","status-changed-successfully":"Status changes successfully","send_sms":"Send SMS","send_status_update_via_sms":"Send status update by SMS","verify-mobile":"Verify your mobile number","send_otp":"Send OTP","enter-otp-message-to-users":"We have sent an OTP code on your number. Please enter the code to verify your number.","edit_number":"Edit number","enter_different_number":"Enetr new number or update number","otp_sending_message":"Please wait, we are sending OTP on your number","mobile_number_already_verified":"Mobile number has already been associated with another user account.","error-sms-service-not-active":"Failed to send OTP for verification as SMS service is not working. Please contact system admin.","otp-can-not-be-verified":"Failed to send OTP, please try again later","otp-sent-successfully":"OTP has been sent successfully","filter_tickets":"Filter tickets","account_active":"Active account","user_account_not_verified":"User account is not verified, click here to verify manually.","user_account_is_verified":"User's account is verified, click here to set as unverified.","user_has_not_verified_email":"User has not verified email address. Click here to verify manually.","user_email_is_verified":"User's email address is verified","user_has_not_verified_mobile":"User has not verified mobile. Click here to verify manually.","user_mobile_is_verified":"User contact number is verified","user_has_not_verified_contact_number":"User has not verified contact number. Click here to verify manually.","going-overdue-today":"This ticket will become overdue today.","ticket_has_attachments":"This ticket contains attachment(s)","is_overdue":"Is Overdue","ticket_has_collaborator":"This ticket has collaborator(s)","ticket_created_source":"This ticket is created via :source","template_shortcode_note_message":"<b>NOTE:<\/b> Please note that some shortcodes depend on the context of use and not all shortcodes will work in all the templates. Please test the shortcodes in different context before making live.","access-denied":"Access denied","ticket-has-x-priority":"This ticket has :priority priority","deactivate":"Deactivate","department_profile":"Department Profile","department_maneger_name":"Department manager","department_size":"Department Size","list_of_department_members":"List of department members","Choose_organization...":"Organization","change_owner":"Change Owner","new_label":"New Label","create_new_ticket":"Create Ticket","remove_user_form_organization":"Remove user from Organization","are_you_sure_you_want_to_remove":"Are you sure you want to Remove","native_name":"Native Name","timeline-links-title":"Click here to see more ticket of :filtervalue :filtername","please-check-mobile-number":"Please check the mobile number you entered.","template-subject-usage-info":"Please provide your subject else default subject will be used. For ticket related templates default subject will include actual subject provided while creating ticket.","app_url_change_redirect_your_application_to_this_url":"You can set www\/non www and http\/https. It forces system to open with that URL. 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Are you sure ?","enter_valid_domain_name":"Enter Valid Domain Name","helpdesk":"Helpdesk","ticket-perpage-tooltip":"Choose default number of tickets to show in various ticket datatables","you_cannot_delete_this_priority,this_priority_applied_sla_plan":"You cannot delete this priority,this priority applied sla plan","you_cannot_delete_this_tag,this_tag_applied_sla_plan":"You cannot delete this tag,this tag applied sla plan","you_cannot_delete_this_label,this_label_applied_sla_plan":"You cannot delete this label,this label applied sla plan","upload_multi_requester":"Add multiple requester","batch-ticket-created-success":"Batch ticket has been executed successfully","batch-ticket":"batch tickets","batch-ticket-description":"If enabled on the ticket create page agents can create multiple tickets with multiple requester","delete_field_option_permanently":"Delete field option permanently","sending_please_wait":"Sending please wait","click_to_see_profile":"Click here to view profile of :user","sla_is_violated":"SLA of this ticket had violated before its status was set to :status","you_cannot_delete_this_helptopic,helptopic_associated_sla_plan":"You cannot delete this helptopic,helptopic associated sla plan","you_cannot_delete_this_type,type_associated_sla_plan":"You cannot delete this type,type associated sla plan","you_cannot_delete_this_source,source_associated_sla_plan":"You cannot delete this source,source associated sla plan","you_cannot_delete_this_organization,organization_associated_sla_plan":"You cannot delete this organization,organization associated sla plan","you_cannot_delete_this_department,this_department_applied_sla_plan":"You cannot delete this department,this department applied sla plan","agent_not_found":"Agent not found","max_allowed_file_upload_message":"You can upload maximum :file_number files which collectively should be less than :file_size MB in size.","helptopic":"Help topic","helptopic_is_changed":"Helptopic is changed","any_helptopic":"Any helptopic","requester_interactions":"Requester Interactions","agent_interactions":"Agent Interactions","reply_added_successfully":"Reply added successfully","invalid_credentials":"Invalid credentials","could_not_create_token":"Could not create token","api_disabled":"API disabled","api_key_is_required":"API key is required","wrong_api_key":"wrong API key","token_not_provided":"Token not provided","token_expired":"Token expired. 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","unapproved_tickets":"Unapproved Tickets","system-debug":"System Logs and Debugging","system-logs":"System Logs","social-icon-links":"Social Widget Settings","add-ons":"Add-ons","added":"added","removed":"removed","changed.type.inapp":"has :activityType type :type","changed.type":":activityType type :type","priority_is":"Priority is ","ticket_is":"Ticket is ","ticket_is_generated_via":"Ticket is generated via ","ticket-status":"Ticket Status","no_article_available":"No articles available","all_statuses":"All Statuses","specific_statuses":"Specific Statuses","allowed_override_status_to":"Allow override to","sla-clock-is-paused":"SLA timer has been paused for this ticket","sla-halted":"SLA halted","unapprove":"Unapprove","author":"Author","this_field_is_required":"This field is required","max_allowed_length_is":"Max length allowed is ","min_allowed_length_is":"Min length allowed is ","only_alpha_are_allowed":"Only alphabetic characters are allowed","only_alphanum_are_allowed":"Only alphanumeric characters are allowed","only_num_are_allowed":"Only numbers are allowed","not_a_valid_email":"Not a valid email address","invalid_field_format":"The field format is invalid","due_today":"Due Today","please_add_notes":"Please add some notes","ticket_settings":"Ticket Settings","email_info":"Email Information","incoming_email":"Incoming Email","delete_mail_after_fetch":" Delete emails once fetched","connection_timed_out":"Connection timed out. 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Please check your search base string is according to your AD strucure.","all":"All","specific":"Specific","auto-assign-enabled-departments":"Departments for which auto-assign should be enforced","org-mngr-templates":"Organization Manager's templates","template-ticket-creation-acknowledgement-org-mngr-by-client":"This template is for sending ticket creation acknowledgment mail to organization managers on successful creation of tickets for their organization members.","template-ticket-creation-acknowledgement-org-mngr-by-agent":"This template is for sending ticket creation acknowledgment mail to organization managers on successful creation of tickets for their organization members created by agent.","template-ticket-reply-to-client-by-agent-to-org-mngr":"This template is for sending notice to Organization managers when any agent replies on a ticket of their organization members","template-ticket-reply-to-agents-by-client-to-org-mngr":"This template is for sending notice to organization mangers when reply is made by their organization members on a ticket.","template-ticket-assignment-notice-to-org-mngr":"This template is for sending notice to organization managers when ticket of their organization members gets assigned to any agent with agent details.","assign_to_team":"Assign to team","select_team":"Select team","workflow-actions":"workflow actions","listener-actions":"listener actions","select_either_agent_or_team":"You can not assign tickets to both team and agent. 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Please give a different name","duedate_cannot_be_changed_if_it_is_halted":"Due date cannot be changed if ticket is halted. Please open the ticket to do that","extension_required_error":"PHP's :extension extension is required for this functionality. Check probe.php to see how to enable the required extentions and their status.","user_email_not_verified":"User has not verified email address","user_mobile_not_verified":"User has not verified mobile","useraccount_not_verified":"User account is not verified","useraccount_is_verified":"User's account is verified","user_enabled_2fa":"User has enabled 2FA","user_not_enabled_2fa":"User has not enabled 2FA","helpdesk_reports":"Helpdesk Reports","activity_downloads":"Activity Downloads","outgoing_mail_must_be_enabled_for_default_email_account":"Outgoing mail must be enabled for default email account. Either make this account non-default or enable outgoing mail settings for this account","ticket_cannot_be_assigned_to_agent_and_team_at_the_same_time":"Please select either a team or an agent in actions. Ticket cannot be assigned to an agent and a team at the same time","the_organisation_logo_must_be_a_file_of_type":"The organization logo must be a file of type: jpeg, jpg, png, gif.","edit_holiday":"Edit Holiday","create_new_recur":"Create Recur","collaborator":"Collaborator","whitelabel_is_enabled":"Update cannot be proceed due to whitelable enabled","tag_not_found":"Tag not Found","addtag":"Add Tag","alltags":"All Tags","relevant_tags_search":"Relevant tags will improve the search","article_tagged":"Article tagged","kb_tag":"Knowledgebase Tag","add_tag":"Add Tag","new_tag":"New Tag","The_name_has_already_been_taken":"The name has already been taken","you_can_not_delete_this_tag_as_some_articles_are_linked_with_this_tag":"You can not delete this tag as some articles are linked with this tag","refresh":"Refresh","line":"Line","exception_details":"Exception Details","click_here_to_know_more":"Click here to know more","if_you_want_to_assign_ticket_then_kindly_get_assign_ticket_permission":"If you want to assign ticket then kindly get assign ticket permission","system_under_maintenance_mode":"System backup and updation is in progress. 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If you have any suggestions or concerns please write us at :mail","show_all":"Show all","show_less":"Show less","type_and_enter_to_search":"Type and press enter to search...","delete_ticekt_forever":"Delete Ticket Forever","back_to_inbox":"Back To Inbox","ticket_has_been_surrendered":"Ticket has been surrendered successfully","click_to_see_details":"Click to see details","please_select_a_different_owner":"Already up-to-date. Please select a different owner","successfully_changed":"Successfully Changed","reply_to_this_thread":"Reply to this thread","generate_pdf_thread":"Generate pdf of this thread","reply_rating":"Reply Rating","successfully_posted":"Successfully posted","threads":"Threads","actions":"Actions","associates":"Associates","click_to_refresh":"Click to Refresh","updated_date":"Updated Date","please_select_more_than_2_tickets":"Please select 2 or more than 2 tickets.","mytickets":"My Tickets","unapproved_ticket_status_cant_be_changed":"Unapproved ticket's status can't be changed","unauthorized_access_for_reply":"You are not authorized to reply on the ticket.","posted_by_client":"Posted by Client","posted_as_internal_note":"Posted as Internal Note","posted_by_agent":"Posted as Agent","posted_by_system":"Posted by System","edit_modal":"Edit Modal","if_you_are_not":"If you are not ?","assignee":"Assignee","assign_to_me":"Assign To Me","new_ticket_form_group":"New Ticket Form Group","date_format":"Date Format","time_format":"Time Format","queue_page_instructions":"Click here for instructions to configure :name","api_endpoint":"API Endpoint","api_details":"API Details","this_field_is_not_editable":"This field is not editable!","default_field_is_not_editable":"Default field is not editable","default_field_is_not_deletable":"Default field is not deletable","request-feedback":"Request feedback","feedback-request-sent":"Client's feedback requested.","task-plugin-templates":"Task Plugin Templates","task-deleted-owner":"This template is for sending alert for owner of the task, after the task is deleted","task-reminder-owner":"This template is for sending reminder alert for owner of the task","task-reminder-assignee":"This template is for sending reminder alert for assignee(s) of the task","task-deleted-assignee":"This template is for sending alert for assignee(s) of the task, after the task is deleted","task-assigned-assignee":"This template is for sending alert for assignee(s) of the task, after the task is assigned","task-created-assignee":"This template is for sending alert for assignee(s) of the task, after the task is created","task-update-assignee":"This template is for sending alert for assignee(s) of the task, after the task is updated","task-status-assignee":"This template is for sending alert for assignee(s) of the task, after status of task is changed","task-created-owner":"This template is for sending alert for owner of the task, after the task is created","task-update-owner":"This template is for sending alert for owner of the task, after the task is updated","task-status-owner":"This template is for sending alert for owner of the task, after status of task is changed","importer_upload":"Upload File For Importing","importer_import_file_label":"Import File","importer_contains_header_label":"File contains header?","importer_contains_header_label_hint":"Select yes if the excel file has header row otherwise select no","importer_file_uploaded_success":"File Uploaded Successfully.","importer_file_upload_fail":"Error uploading file for importing.","importer_processing":"Processing import","importer_processing_header":"Mapping Attributes","importer_system_atrributes":"System Attributes","importer_system_atrribute_description":"Attributes that are available in the system","importer_xl_attributes":"Import Attributes","importer_xl_attribute_description":"Attributes that are available in your uploaded csv file, Select Do Not Import to skip importing","importer_overwrite":"Overwrite","importer_overwrite_description":"Checking this option will overwrite the data in the database if it is already present","importer_import_error":"Something went wrong while processing import, no import data present","import_identifier":"Import Identifier","org_dept":"Organisation Department","is_organization_manager":"Is Organization Manager","is_department_manager":"Is Department Manager","importer_job_queued":"System is importing users. You will be notified once completed","importer_job_success":"Users imported successfully","importer_process":"Process","importer_import":"Import","is_department_manager_description":"This will tell if agent should be made department manager or not. This value has to be mapped with a spreadsheet column which has 0\/1(for true\/false) value.","is_organization_manager_description":"This will tell if user should be made organization manager or not.This value has to be mapped with a spreadsheet column which has 0\/1(for true\/false) value.","user_name_description":"Username, Note: This field should be always present in mapping even when overwriting other fields","first_name_description":"First name","last_name_description":"Last name","email_description":"Email","phone_number_description":"Phone number","role_description":"Role of the user which is getting imported. It can be `user`, `agent` or `admin`. If it is anything other than these values, it will be considered as `user`.","organization_description":"If selected as any spreadsheet field, organization will be created based on that","department_description":"If selected as any spreadsheet field, department will be created based on that","org_dept_description":"To Create Organization Department, please map spreadsheet field to Organization field","import_identifier_description":"This field is used to identify the record for overwriting, by default it will be mapped to `username` system attribute","user-import-mapper_instructions":"Map system attributes to spreadsheet attributes","importer_max_upload_size":"Maximum File upload size is 25MB","importer_user_import":"User Import","importer_csv_required":"Uploaded file must be of type CSV","importer_file_required":"Please upload a CSV file","importer_sync_fail":"Sorry, this feature is not supported with queue type Sync.","importer_upload_btn":"Upload","importer_reader_error":"Uploaded CSV file is probably corrupted. Please try again with valid  CSV file.","importer_processing_fail":"Error! Could not process the import","template-register-confirmation-after-user-import":"This template is for sending registration confirmation notice to users with their account details after csv import","recaptcha":"reCAPTCHA","recaptcha_type":"reCAPTCHA type","recaptcha-settings":"reCAPTCHA settings","recaptcha_type_tooltip":"Choose the type of reCAPTCHA for this site key. A site key only works with a single reCAPTCHA site type","recaptcha_apply_for":"reCAPTCHA  apply for","googleServiceKey":"Google reCAPTCHA Site Key","googleSecretKey":"Google reCAPTCHA Secret Key","apply_for":"Apply For","v2_tooltip":"Validate requests with the checkbox","v3_tooltip":"Verify requests with a score","captcha":"Captcha","property_to_map":"Property to map","this_property_will_get_saved_when_user_submit_the_form":"This property value will get saved when user submit the form.<br>Note:- If you change this in future, value <em>won't<\/em> be shown in ticket edit.","ticket_number_prefix":"Ticket Number Prefix","only_eight_characters_are_allowed_in_ticket_number_prefix":"Ticket number prefix should consist of at least 3 and at most 8 alpha numeric characters","ticket_number_prefix_description":"This prefix will be appended to the ticket number during ticket creation","user-account-activation-and-verifcation_info":"Use this setting if you want to restrict users from login into the system until they verify their email, mobile etc. If you do not check any checkbox then users will be allowed to login without restriction.","user_requesting_verification":"User who requested for email verification","linked_ticket":"Linked Ticket","call_from":"Call From","recent_tickets":"Recent Tickets","websockets":"WebSockets","websocket_settings":"WebSocket Settings","BROADCAST_DRIVER":"BROADCAST DRIVER","LARAVEL_WEBSOCKETS_ENABLED":"Connect to WebSocket Server","LARAVEL_WEBSOCKETS_PORT":"WebSocket Server Port","LARAVEL_WEBSOCKETS_HOST":"WebSocket Server Host","LARAVEL_WEBSOCKETS_SCHEME":"Socket Tranmission Scheme","PUSHER_APP_ID":"PUSHER APP ID","PUSHER_APP_KEY":"PUSHER APP KEY","PUSHER_APP_SECRET":"PUSHER APP SECRET","BROADCAST_DRIVER_HINT":"Set driver for broadcasting events according to your channel of service. Enter log, pusher or redis","LARAVEL_WEBSOCKETS_ENABLED_HINT":"Shall the application establish connection with WebSocket server. Enter true\/false","LARAVEL_WEBSOCKETS_PORT_HINT":"Enter the port number open for connection on your WebSocket server.","LARAVEL_WEBSOCKETS_HOST_HINT":"Enter the host name or IP of your WebSocket server.","LARAVEL_WEBSOCKETS_SCHEME_HINT":"Set scheme for data tranmission over socket connection. Enter http (for non secure transmission) or https (for secure transmission)","PUSHER_APP_ID_HINT":"If you are using Pusher.com as channel service then enter your Pusher app id else any alphanumeric string.","PUSHER_APP_KEY_HINT":"If you are using Pusher.com as channel service then enter your Pusher app key else any alphanumeric string","PUSHER_APP_SECRET_HINT":"If you are using Pusher.com as channel service then enter your Pusher app secret else any alphanumeric string","SOCKET_CLIENT_SSL_ENFORCEMENT":"Enforce clients to connect securly","SOCKET_CLIENT_SSL_ENFORCEMENT_HINT":"Forces clients to establish secure connection with websocket server. You might need to configure your local websocket server and update certificate paths in .env file to work with SSL. For more detailed info visit https:\/\/beyondco.de\/docs\/laravel-websockets\/basic-usage\/ssl.","user_list_modal":"User List Modal","the_name_should_be_less_than255_characters":"The name should be less than 255 characters. Please give a shorter name","sign_in_with":"Sign in with","user_activation_deactivaton":"Activate or Deactivate User Account","agent_activation_deactivaton":"Activate or Deactivate Agent Account","delete_user_account":"Delete User Account","delete_agent_account":"Delete Agent Account","delete_account":"Delete Account","delete_permanently":"Deleting permanently","what_should_happen_to_tickets_owned_by":"Select what should happen to tickets owned by ","account_deactivation_requested_successfully":"Account deactivation request has been processed successfully. Account will be deactivated shortly after processing its dependencies.","processing_account_disabling":"This account is under processing for Deactivation or Deletion. We recommend you not to take any actions on this account.","account_deactivate_delete_ticket_thread":"<a href=\":profileURL\">:actor<\/a> has :action the :role of this ticket","ticket-surrendered":"Ticket has been surrendered.","account_deletion_requested_successfully":"Account deletion request has been processed successfully. Account will be deleted shortly after processing its dependencies.","do_nothing":"Do nothing","cancel_editing":"Cancel editing","number_of_elements_to_display_in_kb":"This setting will display no of categories on KB home page and no of articles on articles page","total_comments":"Total Comments","pending_comments":"Pending Comments","sorting_menu":"Sorting Menu","you_are_all_set_from_now_on_you_will_use_authenticator_to_sign_in_to_your_account":"You're all set. From now on, you'll use Authenticator to sign in to your Helpdesk Account.","turn_off_authenticator_setup":"Turning off 2-Step Verification will remove the extra security on your account, and you\u2019ll only use your password to sign in.","delete_holiday":"Delete Holiday","good":"Good","user-import-mapper":"User Import Mapper","expand":"Expand","collapse":"Collapse","logs-delete-info":"Deletes old system logs to cleanup memory","user_field":"User Field","ticket_field":"Ticket Field","ticket_settings_inbox_settings_display_location":"Show location in inbox ?","ticket_status_cannot_contain_target_status":"Ticket Status cannot contain Target Status","mail_has_sent":"Mail has been sent successfully","form_requester_placeholder":"Enter your Username\/Email or Register","settings_file_system":"File System","settings_file_system_page_header":"File System Settings","settings_file_system_general":"General Settings","settings_file_system_max_file_size":"Maximum File Size For Upload","settings_file_system_allowed_files":"Only allow the following file types","settings_file_system_allowed_files_hint":"Enter the allowed files separated by comma e.g txt,jpg","settings_file_system_allowed_files_placeholder":"E.g txt,jpg,pdf","settings_file_system_default_disk_hint":"Default storage for storing all media files of the system including logos,profile pictures,file manager media files etc.","settings_file_system_default_disk":"Default storage","setting_file_system_no_settings_found":"No settings found for file system","setting_file_system_no_disk_found":"Error disk :disk not supported","setting_file_system_save_success":"Successfully saved","setting_file_system_save_failure":"Error occurred when saving settings","ticket_has_been_created_by_user_with":"Ticket has been created by :user with","field_as_value":":field as :value","ticket_has_been_updated_by_user":"Ticket has been updated by :user","enforcer_has_been_enforced_on_ticket":":enforcerType :enforcerName has been enforced on the ticket","set":"Set","ticket_conversation":"Ticket Conversation","ticket_log":"Ticket Activity Log","reply_has_been_made_by":"A reply has been made by :user","internal_note_has_been_added_by":"An internal note has been added by :user","collaborators":"Collaborators","ticket_has_been_forwarded_to_by":"Ticket has been forwarded to :to by :user","ticket_activity":"Ticket Activity","deleted_custom_field":"Deleted Custom Field","api_setting_updated_successfully":"API Setting Updated Successfully","click-to-copy":"Click here to Copy","webhook_saved_successfully":"Webhook Saved Successfully","invalid_product":"Invalid modification of data is suspected. Please contact support team","login_error_message":"Login failed, please check email\/username and password you entered are correct.","faveoNotInProduction":"Helpdesk can only be updated in production environment. To continue updating, go to .env file and change <b>APP_ENV <\/b> to production.","update_order_details":"Update Order Details","already_on_latest_version":"No new version available for this product.","invalid_modification":"Invalid modification of data","no_update_available":"Sorry, no updates Available","application_updates":"Application Updates","current_version":"Current Version","latest_version":"Latest Version","do-not-allow-auto-update":"Your updates have expired. You do not have access to update the application. Please renew your subscription to update or contact support team.","an_update_is_available":"An Update is available","update_restricted":"You need to update your system upto this version first,<br\/> before updating it to later version(s)","restricted":"Restricted","recent_versions":"Recent Versions","released_on":"Released on","update_application":"Update Application","update_perform_msg":"You are about to perform an update!","system_backup_recommend_msg":"Take System Backup before update(recommended).","database_updated_success":"Database has been updated to latest version.","dependency_file_missing":"File for checking Helpdesk dependencies is missing.","give_rwx_permission_to_dependency_file":"Please give read, write permission to faveo-dependencies.json file.","license_not_installed":"Permission denied. License is not installed","client_panel_configuartion":"Client Panel Layout Configuration","agent_panel_color_configuartion":"Agnet Panel Layout Configuration","show_breadcrumbs":"Show BreadCrumbs","kb_comments":"Comment on Articles","allow_comments":"Allow Users to Comment","popular_articles":"Popular Articles","custom-js":"Custom Code Snippet","parameter":"Fire only if page has selected URL","fired_at":"Fired at","script":"Script","custom-js-deleted-successfully":"Selected code snippet deleted successfully.","custom-js-not-found":"Cdoe snippet not found","fire-javascript":"Fire code snippet","customjs-updated-successfuly":"Code snippet updated successfully","customjs-saved-successfuly":"Code snippet saved successfully","customjs-can-not-be-saved-try-again":"Code snippet can not be saved, try again later","custom-button":"Custom button","timeline":"Ticket timeline page","createticket":"Create ticket page","agentlayout":"Agent Layout","adminlayout":"Admin Layout","clientlayout":"Client Layout","select-url":"Select URL","select_url_description":"Select the URL of a specific page to fire this script. If you do not select any URL the script will be fired on all pages which use the layout you chose in the previous input field.","migration":"Migration","migrate":"Migrate","application":"Application","no-application-available-now":"Applications are not available now for migration","custom-css":"Custom Code Snippet","custom-css-deleted-successfully":"Selected code snippet deleted successfully.","custom-css-not-deleted":"Selected code snippet can not be deleted, try again later.","custom-css-not-found":"Code snippet not found","fire-css":"Fire code snippet","customcss-updated-successfuly":"Code snippet updated successfully","customcss-saved-successfuly":"Code snippet saved successfully","customcss-can-not-be-saved-try-again":"Code snippet can not be saved, try again later","custom-css-not-updated":"Code snippet can not be updated, values are same","time-track-settings":"Time Track Settings","settings-saved-successfully":"Settings successfully saved","make_it_visible_to_reply_form":"Applicable to reply and internal notes","the_minutes_is_required":"The Minutes field is required","the_hours_is_required":"The Hours field is required","packages":"Packages","payment_gateway":"Payment gateway","create-package":"Create package","create_new_package":"Create new package","edit-package":"Edit package","list_of_packages":"List of packages","package_saved_successfully":"Package saved successfully","package_edit_successfully":"Package edit successfully","package_delete_successfully":"Package delete successfully","available_packages":"Available packages","user_packages":"User packages","invoice":"Invoice","one_time":"One time","this-package-already-purchased-by-some-user":"This package already purchased by some user","allowWithoutPackage":"Allow ticket creation without active package","user_invoice":"User invoice","list_of_payment_gateways":"Available gateways","make-default-payment-gateway":"Make default payment gateway for the system","gateway_name":"Gateway name","my_packages":"My packages","purchage":"Purchase Packages","allowed_tickets":"Allowed Tickets","my_invoices":"My Invoices","credit_summary":"Credit Summary","buy_now":"Buy now","checkout":"Checkout","price":"Price","validity":"Validity","invoice_id":"Invoice ID","due_by":"Due by","total_amount":"Total Amount","billing_cycle":"Billing cycle","expiry_date":"Expiry Date","ticket_credit":"Credits","payment_method":"Payment method","amount_paid":"Amount paid","pay_date":"Paid date","package_not_found":"Package not found","invoice_not_found":"Invoice not found","credit_type":"Credit type","incident_credit":"Ticket credit","amount_due":"Amount due","terms_conditions_page_link":"Terms and conditions page link","image":"Image","semi_annually":"Semi-annually","quarterly":"Quarterly","annually":"Annually","add_payment":"Add payment","transaction_id":"Transaction id","paid_amount":"Paid amount","balance":"Balance","submit_payment":"Submit payment","print":"Print","transactions":"Transactions","product":"Product","invoice_details":"Invoice details","order_not_found":"Order not found","payment_added_successfully":"Payment added successfully","package_is_required":"Package is required for creating tickets","amounty":"Amount","transaction_details":"Transaction details","payment_details":"Payment details","paid_on":"Paid on","order_details":"Order details","order_id":"Order ID","id":"Id","terms_conditions":"I understand and agree to terms and conditions","package":"Package","credit_left":"Credit left","ticket_no":"Ticket number","updated_at":"Updated At","send_mail":"Send mail","invoice_sent":"Invoice sent","package_name":"Package name","invoice-due-by":"Invoice due time (in days)","transaction_date":"Transaction date","select_payment_method":"Select payment method","create_invoice":"Create new invoice","select_package":"Select package","send_invoice_to_client":"Send invoice to user","bank_transfer":"Bank transfer","cash":"Cash payment","marked_paid_by_agent":"Marked as paid by agent","transacted_by":"Transacted by","payment_mode":"Payment mode","agent_marked_unpaid":"Marked as unpaid by agent","purchase-confirmation-alert":"Purchase confirmation alert","payment-approval-alert":"Approve payment alert","invoice_updated_successfully":"Invoice updated successfully","you_have_selected_offline_payment_method":"You have selected an offline method of payment, your order will be confirmed after your payment is approved by our agents","purchase_support_package":"We are unable to find the package for your account. Please purchase a support package or if you have already purchased one then login to raise a ticket or select the package you have purchased.","package_department_not_matched_error":"Your request is out of the scope of the package you selected. Please select an appropriate package or purchase the package which supports your request","order_not_active":"Your request cannot be logged as we could not find an active package for your account. Either your support is expired or you have exceeded the limit of ticket credits of the package.","show_packages":"Show packages to clients for purchase","invoice_list":"Invoice List","invoices":"Invoices","pending_invoices":"Pending invoices","shortcode_last_transaction_by_email_description":"Email address of the user who processed last transaction on the invoice","shortcode_last_transaction_by_name_description":"Full name of the user who processed last transaction on the invoice","shortcode_last_transaction_method_description":"Payment mode of last transaction","shortcode_last_transaction_status_description":"Status of last transaction on the invoice","shortcode_last_transaction_amount_description":"Amount processed in last transaction","shortcode_last_transaction_id_description":"ID of the last transaction","shortcode_package_validity_description":"Validity of the package for which invoice is raised","shortcode_package_price_description":"Price of the packge for which invoice is raised","shortcode_package_description_description":"Description of the packge for which invoice is raised","shortcode_package_name_description":"Name of the packge for which invoice is raised","shortcode_order_link_for_client_description":"My package page link for clients","shortcode_order_expriy_date_description":"Expiry date of the order credits","shortcode_package_credit_type_description":"Credit type of the packge for which invoice is raised","shortcode_invoice_tax_description":"Tax percentage for the invoice","shortcode_invoice_discount_description":"Dicount offered for the invoice","shortcode_invoice_link_for_agent_description":"Link of invioce for agents to review","shortcode_invoice_link_for_client_description":"Link of invoice for clients to view","shortcode_invoice_user_email_description":"Email of the user for whom the invioce is raised","shortcode_invoice_user_name_description":"Full name of the user for whom the invioce is raised","shortcode_invoice_paid_date_description":"Date on which amount is paid for the invioce","shortcode_invioce_amount_paid_description":"Amount paid for the invoice","shortcode_invoice_due_by_description":"Due date of the raised invoice","shortcode_invoice_payment_mode_description":"Payment mode of the invoice","shortcode_invioce_payable_amount_description":"Amount to be paid for the invoice","shortcode_invoice_total_amount_description":"Total amount of the invoice","shortcode_invoice_created_at_description":"Date on which invoice is raised","shortcode_invoice_id_description":"ID of the invioce","shortcode_order_id_description":"ID of the order","transaction_amount_is_greater_than_payable_amount":"Payment cannot be added as the amount you are adding is greater than the amount to be paid.","template-purchase-notification":"This template is for notifying admins and agents about a successful purchase","template-payment-approval":"This template is for notifying admins and agents to approve offline payement for an order.","template-purchase-confirmation":"This template is for sending purchase confirmation to users","template-send-invoice":"This template is for sending an invoice to users","delete-package":"Delete packages","orders":"Orders","options":"Options","user_invoices":"User invoices","view_order":"View order","package_info":"Package info","search_here":"Search here","selected_package":"Selected package","no_record":"No records","user_order":"User order","dashboard_icon_background_color_hint":"Select background color for the filter icon.","dashboard_icon_class_hint":"Add icon for this filter. This will get displayed on dashboard and navigation.","invoice_create_successfully":"Invoice created successfully","fork_this_report":"Fork This Report","update_this_report":"Update This Report","make_this_report_public":"Make this report public","last_modified_on":"Last modified on","helpdesk-in-depth":"Helpdesk In-depth","ticket-volume-trends":"Ticket Volume Trends","ticket_with_time_summary":"Ticket With Time Summary","performance-report":"Performance Report","agent-performance":"Agent Performance","department-performance":"Department Performance","performance-distribution":"Performance Distribution","team-performance":"Team Performance","time-sheet-summary":"Time sheet Summary","helpdesk-analysis":"Helpdesk Analysis","productivity":"Productivity","top-customer-analysis":"Top Customer Analysis","customer-happiness":"Customer Happiness","clear-filter":"Clear Filter","created-date-range":"Created Date Range","updated-date-range":"Updated Date Range","exports":"Exports","show-inactive":"Show Inactive","show-inactive-tooltip":"Include inactive Agents, Client, Helptopic, Priority, Team, Type in filter","created-tickets":"Created Tickets","resolved-tickets":"Resolved Tickets","unresolved-tickets":"Unresolved Tickets","reopened-tickets":"Reopened Tickets","average-first-response-time":"Average first response time","avg_response_time":"Average response time (in minutes)","avg_resolution_time":"Average resolution time (in minutes)","first-contact-resolution":"First contact resolution","first-response-sla":"First Response SLA","resolution-sla":"Resolution SLA","split-by":"Split by","trend-of-tickets-received-and-resolved-and-unresolved":"Trend of tickets received and resolved and unresolved","year":"Year","load-analysis":"Load Analysis","day-of-the-week-and-hour-of-the-day-trend":"Day of the week and hour of the day trend","Mon":"Monday","Tue":"Tuesday","Wed":"Wednesday","Thu":"Thursday","Fri":"Friday","Sat":"Saturday","Sun":"Sunday","total-received-tickets":"Total Received","total-resolved-tickets":"Total Resolved","total-unresolved-tickets":"Total Unresolved","average-received-tickets":"Average Received","average-resolved-tickets":"Average Resolved","average-unresolved-tickets":"Average Unresolved","most-tickets-were-received-around":"Most tickets were received around","most-tickets-were-resolved-around":"Most tickets were resolved around","most-tickets-were-received-on":"Most tickets were received on","most-tickets-were-resolved on":"Most tickets were resolved on","resolved_tickets":"Resolved Tickets","tickets-reopened":"Tickets Reopened","responses":"Responses","average-response-time":"Average Response Time","average-resolution-time":"Average Resolution Time","first-response-avg-response-and-avg-resolution-time":"First response, Avg response and Avg resolution time","avg-first-response-and-response-time-trend":"Avg first response and response time trend","hours-tracked":"Hours Tracked","billable-hours":"Billable Hours","billable-amount":"Billable Amount","non-billable-hours":"Non-Billable Hours","notes":"Notes","customer":"Customer","recieved-tickets":"Recieved tickets","response-sla":"Response sla","resolve-sla":"Resolve sla","agent-responses":"Agent responses","client-responses":"Client responses","satisfaction-survey":"Satisfaction Survey","last_response_date":"Last Response Date","close_date":"Close Date","response_sla_met":"Response Sla Met","resolution_sla_met":"Resolution Sla Met","management-performance":"Management Performance","agent_responded_time":"Agent Responded Time","resolution_due_date":"Resolution Due Date","over_due":"Overdue","org_name":"Organization Name","first_resp_tme_bh":"First Response Time in Business hours","reso_tme_bh":"Resolution Time in Business Hours","report_export_not_supported_with_sync":"Sorry, this feature is not supported with queue type Sync.","report_export_failed":"Sorry, queue is not working properly. Failed to generate report.","report_export_successful":"System is generating your report. You will be notified once completed.","reports-download":"Reports Download","activity-download":"Activity Download","report-not-found":"Report not found","report-removed-successfully":"Report removed successfully","total_time_tracked":"Total tracked time (Hours:mins)","management-report":"Management Report","columns":"Columns","share_via_link":"Share Via Link","report_custom_column_equation_hint":"This equation will be used to calculate value of the column","report_custom_column_name_hint":"This will be the name of the column which will be added at the end of your report","add_custom_column":"Add Custom Column","custom_column":"Custom Column","list_of_available_shortcodes":"List of Available Shortcodes","equation":"Equation","column_name":"Column Name","invalid_equation":"Invalid Equation","cannot_delete_default_column":"Cannot delete a default column","is_timestamp":"Format this column as date-time","closed_at":"Closed At","time_tracked":"Time Tracked(mm:ss)","has_response_sla_met":"Has Response SLA met","has_resolution_sla_met":"Has Resolution SLA met","resolved_in":"Resolved In(in minutes)","first_replied_at":"First Replied At","received_tickets":"Received Tickets","unresolved_tickets":"Unresolved Tickets","reopened_tickets":"Reopened Tickets","agent_responses":"Agent Responses","client_responses":"Client Responses","ticket_count":"Ticket count","top_n":"Top ","view_by":"View By ","monday":"Monday","tuesday":"Tuesday","wednesday":"Wednesday","thursday":"Thursday","friday":"Friday","saturday":"Saturday","sunday":"Sunday","ticket_resolution_response_time_summary":"Ticket Resolution\/Response Time Summary","top_organisation_ticket_summary":"Top Organisations Ticket Summary","overall_ticket_summary":"Overall Ticket Summary","bar_chart":"Bar chart","horizontalbar_chart":"Horizontalbar chart","pie_chart":"Pie chart","donut_chart":"Donut chart","report_generated_successfully_check_notification_and_mail":"Report generated successfully. <a href=:link>Click here<\/a> to download","no_data_available":"No Data Available","response_count":"Response Count","tickets_with_response_sla_met":"Tickets with response SLA met","tickets_with_resolution_sla_met":"Tickets with resolution SLA met","click_here_to_view_agent":"Click here to view agent","click_here_to_view_team":"Click here to view team","click_here_to_view_department":"Click here to view department","agent_link":"Agent Link","team_link":"Team Link","department_link":"Department Link","agent-performance-name":"Agent Performance Report","team-performance-name":"Team Performance Report","department-performance-name":"Department Performance Report","management-report-name":"Management Report","invalid_chart_category":"Invalid chart category","chart_avg_first_response_time":"Average First Response Time","chart_avg_response_time":"Average Response Time","chart_avg_resolution_time":"Average Resolution Time","invalid_view_by_provided_possible_values_are_day_week_month_year":"Invalid value of view_by provided. Possible values are day, week, month and year","max_received_ticket_hour":"Most tickets were received around","max_resolved_ticket_hour":"Most tickets were resolved around","max_received_ticket_day":"Most tickets were received on","max_resolved_ticket_day":"Most tickets were resolved on","no_of_minutes":"number of minutes","day_ticket_trend":"Weekday Hour Trend","overall_received_tickets":"Overall Received Tickets","overall_resolved_tickets":"Overall Resolved Tickets","overall_unresolved_tickets":"Overall Unresolved Tickets","overall_reopened_tickets":"Overall Reopened Tickets","overall_has_response_sla_met":"Overall Tickets With Response SLA Met","overall_has_resolution_sla_met":"Overall Tickets With Resolution SLA Met","overall_avg_resolution_time":"Overall Average Resolution Time","overall_avg_response_time":"Overall Average Response Time","overall_avg_first_response_time":"Overall Average First Response Time","resolution_time":"Resolution Time","first_response_time":"First Response Time","performance_time_trend":"Performance Time Trend","avg_resolution_time_trend":"Average Resolution Time Trend","avg_first_response_time_trend":"Average First Response Time Trend","avg_response_time_trend":"Average Response Time Trend","overall_ticket_trend":"Overall Ticket Trend","total_resolved_tickets":"Overall Resolved Tickets","total_unresolved_tickets":"Overall Unresolved Tickets","total_received_tickets":"Overall Received Tickets","average_response_time":"Average Response Time","timestamp_format":"Date time format","timestamp_format_message":"Format in which data for the column should be displayed","helpdesk-in-depth-description":"Helpdesk In-depth report shows the properties of the tickets created during the selected time period. You will be able to deep-dive into one particular property value by clicking on the corresponding bar. It will bring up a list of tickets that currently have that value. For example, if you click on the Email bar in Tickets created split by source, you will be able to see all the tickets created via email during the selected time period. This way, if you see an abnormal value for a metric, you can quickly find out what is causing it and take necessary actions ","ticket-volume-trends-description":"The Tickets received\/resolved\/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph and the Hour of the day. These reports help you understand the ticket flow in your helpdesk and it helps you allocate resources accordingly","management-report-description":"The Management report gives you all the information about the tickets which created within the time period.We can get all the information of the tickets in a tabular form.The columns are completely customizable and the beauty of the customized columns are they can choose the time format","agent-performance-description":"The Agent Performance report gives you a summary of the agents' performances in the selected time period.You can filter the agent performance report based on various ticket properties. This will help you understand how your agents are performing when it comes to high-priority tickets or which agent is good at handling what type of tickets","department-performance-description":"The Department Performance report gives you a summary of the department performance in the selected time period.You can filter the department performance report based on various ticket properties. This will help you understand how your department are performing when it comes to high-priority tickets or which agent is good at handling what type of tickets","team-performance-description":"The Team Performance report gives you a summary of the team performance in the selected time period.You can filter the team performance report based on various ticket properties. This will help you understand how your team are performing when it comes to high-priority tickets or which agent is good at handling what type of tickets","performance-distribution-description":"The performance distribution graphs focus on the agent\/group performance metrics such as first response time, average response time and resolution time. The time taken is calculated based on the business hour that applies to each ticket","top-customer-analysis-description":"Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as letting you see trends in the kinds of tickets they've raised. You can use this report to dig deeper and find out answers to specific questions, such as which company creates the most tickets.Your top n customers will be displayed, based on the highest number of tickets created. By chance if two organizations have same number of tickets then we are considering the latest organization created","report_successfully_created":"New report has successfully been created","report_successfully_updated":"Report has been updated successfully","report_details":"Report Details","click_to_see_how_to_read_this_report":"Click to see how to read this report","report-settings":"Report settings","require_immediate_action":"Requires Immediate Action","due_at":"Due At","overdue_tickets":"Overdue Tickets","tickets_due_in_next_24_hours":"Tickets Due in Next 24 Hours","tickets_resolved_in_last_24_hours":"Tickets Resolved in Last 24 Hours","tickets_which_requires_your_approval":"Tickets which requires your approval","users_created":"Users Created","mails_received":"Mails Received","mails_sent":"Mails Sent","mails_queued":"Mails Queued","mails_failed":"Mails Failed","exceptions_caught":"Exceptions Caught","agents_summary":"Agents Summary","assigned_open_tickets":"Assigned Open Tickets","system_summary":"System summary for last 24 hours","department_summary":"Department Summary","created_tickets_in_last_24_hours":"Tickets Created in Last 24 Hours","unassigned_tickets":"Unassigned Tickets","reopened_tickets_in_last_24_hours":"Reopened Tickets in Last 24 Hours","better_than_x_percent_of_agents":"Better than :x% of the agents","resolution_time_score":"Resolution time score","response_time_score":"Response time score","resolution_sla_met_score":"Resolution SLA met score","response_sla_met_score":"Response SLA met score","my_overdue_tickets":"My overdue tickets","my_due_today_tickets":"My due today tickets","my_pending_approvals":"My pending approvals","tasks":"Tasks","my_performance":"My Performance","recent_activities":"Recent Activities","todo_quote":"For every minute spent organizing, an hour is earned.","todo_placeholder":"What needs to be done?","display_this_filter_on_dashboard":"Display this filter on dashboard","dashboard_performance_widget":"My Performance","dashboard_performance_widget_description":"Your performance based on tickets raised in last 7 days with respect to other agents in the system. Click to see how it is calculated","agents_summary_description":"Summary of the agents who belongs to the department you are manager of OR all agents if you are admin. It will show agents only if tickets are assigned to them","department_summary_description":"Summary of the departments you are manager of OR all departments if you are admin. It will show department only if tickets are present in that department","require_immediate_action_description":"All reopened and overdue tickets will be shown here in the order of their criticality","unanswered_tickets":"Unanswered Tickets","no_user_created_with_this_email":"No User is created with this email Id","logs_for_x_days_has_been_cleared":"Logs before :days days has been cleared","ticket_found_with_this_mail":"Ticket :ticketId has been found with this mail.","ticket_not_found_with_this_mail":"No ticket found with this mail","queued":"QUEUED","accepted":"ACCEPTED","rejected":"REJECTED","duration_in_seconds":"Duration (in seconds)","command":"Command","file-manager-could-not-delete-in-db":"Could not delete files.","file-manager-invalid-mime-error":"Uploaded files must be of type :files","file-manager-invalid-file-size":"Maximum upload size of file is :size MB","file-manager-invalid-files-count":"Maximum number of files allowed is ","file-manager-modal-title":"Add Media","file-manager-attachment-error-message":"Error adding attachment(s).","file-manager-only-pdfs-allowed-in-inline-mode":"Only PDF files are allowed for attaching in articles and pages","file-manager-select-atleast-one-file":"Please select at least one file","file-manager-insert-media":"Insert Media","file-manager-show-public-folder":"Show files used in KB articles and pages","file-manager-copy-on-disk-change":"Copy on storage change","file-manager-copy-on-disk-change-hint":"Copy the files and folders to new storage after changing default storage","file-manager-copy-type":"Copy type","file-manager-copy-type-hint":"`Copy` Copies the files and folders from old default storage to newly set default storage without deleting from old default storage; where as `cut` deletes the files and folder after copying","file-manager-invalid-copy-type":":attribute is not valid","file-manager-required-fields":"The :attribute is required","file-manager-invalid-fields":"The :attribute value is invalid","file-manager-copy-type-required-when-copy-option-is-selected":"Copy type is required when `copy on storage` is enabled","file-manager-invalid-csv":"Should be a proper set of comma separated values, you may have entered an  extra comma or an invalid  character"},"pagination":{"previous":"&laquo; Previous","next":"Next &raquo;"},"passwords":{"password":"Passwords must be at least six characters and match the confirmation.","user":"We can't find a user with that e-mail address.","token":"This password reset token is invalid.","sent":"We have e-mailed your password reset link!","reset":"Your password has been reset!"},"tooltip":{"agent-status":"Agent account's status will enable\/disable the agent to login into the system.","agent-role":"Choose the Role you would like to assign to this agent. Admin can configure all settings through Admin Panel. Agent can only create, view, reply, update and resolve tickets of their department.","agent-department":"Choose the Department to which this Agent belongs.","agent-team":"Choose the Team to which this Agent belongs.","agent-Access Permissions":"Choose the Access Permissions for this Agent.","agent-password":"Check this option if you want to send password to agent through email.","department-type":"Select Department as Private if you do not want it to be available in the Client Portal.","department-manager":"Select a manager for this Department.","department-outgoin-mail":"This Email Address is used for sending responses to the Users from Agents when agent replies to Tickets.","default-department":"Assign a Default Department if there is a common\/default department.","team-status":"Enable this Team status so that it will be available for ticket assignments and to receive Alerts & Notices.","team-lead":"Select a team Lead for this team who can receive Alerts & Notices separate from the members.","team-admin-notes":"Add notes about team information that you would like to share with other admins","permission-status":"Enable the status of this Access Permission to be available for assignment to an Agent.","link_department_and_helptopic_tooltip":"Linking helptopic and department allows clients to choose department based on selected helptopic, and vice versa. Please note whichever field is kept on top in form will be used to render options in the other field."},"validation":{"accepted":"The :attribute must be accepted.","active_url":"The :attribute is not a valid URL.","after":"The :attribute must be a date after :date.","alpha":"The :attribute may only contain letters.","alpha_dash":"The :attribute may only contain letters, numbers, and dashes.","alpha_num":"The :attribute may only contain letters and numbers.","array":"The :attribute must be an array.","before":"The :attribute must be a date before :date.","between":{"numeric":"The :attribute must be between :min and :max.","file":"The :attribute must be between :min and :max kilobytes.","string":"The :attribute must be between :min and :max characters.","array":"The :attribute must have between :min and :max items."},"boolean":"The :attribute field must be true or false.","confirmed":"The :attribute confirmation does not match.","date":"The :attribute is not a valid date.","date_format":"The :attribute does not match the format :format.","different":"The :attribute and :other must be different.","digits":"The :attribute must be :digits digits.","digits_between":"The :attribute must be between :min and :max digits.","email":"The :attribute must be a valid email address.","filled":"The :attribute field is required.","exists":"The selected :attribute is invalid.","image":"The :attribute must be an image.","in":"The selected :attribute is invalid.","integer":"The :attribute must be an integer.","ip":"The :attribute must be a valid IP address.","max":{"numeric":"The :attribute may not be greater than :max.","file":"The :attribute may not be greater than :max kilobytes.","string":"The :attribute should be less than :max characters.","array":"The :attribute may not have more than :max items."},"mimes":"The :attribute must be a file of type: :values.","min":{"numeric":"The :attribute must be at least :min.","file":"The :attribute must be at least :min kilobytes.","string":"The :attribute must be at least :min characters.","array":"The :attribute must have at least :min items."},"not_in":"The selected :attribute is invalid.","numeric":"The :attribute must be a number.","regex":"The :attribute format is invalid.","required":"The :attribute field is required.","required_if":"The :attribute field is required when :other is :value.","required_with":"The :attribute field is required when :values is present.","required_with_all":"The :attribute field is required when :values is present.","required_without":"The :attribute field is required when :values is not present.","required_without_all":"The :attribute field is required when none of :values are present.","same":"The :attribute and :other must match.","size":{"numeric":"The :attribute must be :size.","file":"The :attribute must be :size kilobytes.","string":"The :attribute must be :size characters.","array":"The :attribute must contain :size items."},"unique":"The :attribute has already been taken.","url":"The :attribute format is invalid.","timezone":"The :attribute must be a valid zone.","uploaded":"File size is bigger than maximum allowed size for uploaded files on server. Try with less file size or contact system admin.","custom":{"events.*.old":{"required_unless":"Please choose an old value","required_if":"Please choose an old value"},"events.*.new":{"required_unless":"Please choose a new value","required_if":"Please choose a new value"},"listeners.name":{"required":"Please provide a name for this listener","unique":"Listener with this name already exits"},"events.*.event":{"required":"Please choose event(s) to trigger this listener"},"events.*.condition":{"required":"Please choose conditions for all events","required_unless":"Please choose conditions for the events"},"rules.*.condition":{"required_with":"Please choose conditions for all rules"},"rules.*.value":{"required_with":"Please choose atleast one value for all rules"},"actions.*.key":{"required":"Please choose an action"},"actions.*.value":{"required_with":"Please choose atleast one value for all actions"},"actions.*.meta.receiver":{"required_if":"Please choose a receiver for the email"},"actions.*.meta.subject":{"required_if":"Please enter a subject for the email"},"actions.*.meta.content":{"required_if":"Please enter a content for the email"},"rules.*.matching_value":{"required_with":"Please choose atleast one value for all rules"},"actions.*.action":{"required_with":"Please choose atleast one value for all actions"},"workflow.name":{"required":"Please provide a name for this workflow","max":"Workflow name may not be greater than :max","unique":"Workflow name has already been choosen"},"workflow.target":{"required":"Please select a target channel for this workflow"},"department_list":{"required_if":"You can not leave department field empty while auto-assignement is set for specific department"},"amount_hourly":{"required_if":"Amount per hour is required when billable is set as yes."},"d_id[]":{"required_with":"Select one or more departments to share this response with department members"}},"attributes":[]}};