This article is part of the Source-Talkback 1.3 User Guide

Known Issues

Source-Talkback plugin does not respond to its key assignment, or it is not possible to learn a new key

Make sure Pro Tools is given Accessibility and Input Monitoring access in the Privacy settings located in System Preferences -> Security and Privacy -> Privacy. See the following article for details: Source-Talkback Privacy Settings.

If you continue to have issues with key assignments, try the steps detailed below in the “latches cannot be changed” section.

Source-Talkback latches and cannot be changed

If Source-Talkback latches automatically when using the iOS application, switch to use the Master version of the plugin. Then:

1. Right click the plugin for the options.
2. Forget the existing midi.
3. Relearn the MIDI.

Cursors issues when selecting a text field

If your cursor has selected a text field anywhere within Pro Tools, you will see a series of ‘\’ whenever you use Source-Talkback. To avoid this, press the ‘ESC’ key. It will return your cursor focus back to Pro Tools, which doesn’t recognize the forward slash key.

IAC Driver and Source-Talkback

In order to work with Source-Talkback, the IAC Driver needs to be OFF. In some cases, Source-Talkback might be stuck open when the driver is on. In order to turn off the IAC driver:

1. Go to Audio MIDI Setup.
2. Go to Window > Show MIDI Studio.
3. Double click the "IAC Driver" icon, if it exists.
4. Uncheck the "Device is online" option.

Pro Tools crash with MIDI devices

When a MIDI device is being used (as an input, a controller, etc.) in Pro Tools and users add Source-Talkback into a track, Pro Tools crashes. In order to fix the issue, try disabling the MIDI devices and reload Source-Talkback onto the track.

Contacting Support 

Comprehensive documentation is available on our website. If your question is not answered please contact us via telephone, email or we can arrange communication over other methods such as Skype on request. 

Online support and user guides

https://support.source-elements.com/pages/software-user-guides-and-manuals

Email 

• Support: support@source-elements.com 
• Sales: sales@source- elements.com 

When emailing Support, please provide us with the information required to resolve the issue: for example, your Source-Connect login, computer type, host version, and as much detail about the problem you are having as possible. This will assist us in responding to you with relevant assistance more rapidly.