This article contains troubleshooting information.

SE Source-Connect

Attention! This Source-Connect account is used on another computer.

If you log-in the existing Source-Connect session will be disrutped.

Would you like to proceed?

Source-Connect | All Versions | All Operating Systems

Description

While in a session, a message comes up saying the Source-Connect account is being used on another computer.

When the error comes up, the following messages come up in the warnings. Source-Connect still works.

Causes

The network is being disconnected. The message usually pops up because you might have been on wifi and running ethernet while launching Source-Connect.

Actions

• Check whether there are multiple Source-Connect instances running.
• Check whether you had both wifi and ethernet while launching Source-Connect. In this case, restart the app. Run Source-Connect while only on ONE of them.
• Check whether the IP has changed.
• Reboot the computer (reinstall might be required as well).