ERROR#509: Cannot open file, try again later

This article contains troubleshooting information

ERROR#509: Cannot open file, try again later

Source-Connect | Version 4 | All Operating Systems

Description

When performing a restore/replace, users get an inline error message saying “Cannot open file, try again later”.

Reason

The restore/replace process cannot be started because one of the following reasons:

1. The file is open in another application - this is the most common reason for this error.
2. The file is missing.
3. The file is corrupted.

Actions

Do one of the following, depending on what is causing the issue:

1. If the file is open in another application, you will not be able to start the restore/replace process. Before proceeding, make sure to complete the recording, and close any other applications that might be using the file in the background.
2. If the file is missing, you will need to record a new file. Make sure to record a test file before doing a restore/replace process to ensure that your configuration is correct before starting.
3. If the file is corrupted, you will also need to record a new file.

If none of the above resolves your issue, please contact our support team.