This article is part of the Source-Connect Standard 3.9 User Guide

CPU speed / RAM configurations

Source-Connect performs best on a minimum of a 1ghz G4 with at least 1GB RAM. If your computer is configured lower than this, you may experience difficulty while reading and writing to disk, and your Pro Tools or VST host may tell you that you have insufficient resources. Because USB devices (for example, if you are using an Mbox for your audio I/O) also require additional resources we recommend running Source-Connect on newer machines. 

It is not recommended that you connect your audio devices via a USB hub unless the hub is self-powered. 

Eero routers will cause Source-Connect to crash when ports are not forwarded

Due to a UPnP bug, any Source-Connect installations lower than 3.9.1 will crash. To avoid any issues, install the latest 3.9.1 Mac OSX version available in the Downloads page.

Network bandwidth

The most common cause of difficulty is insufficient network resources. Assuming your network has sufficient bandwidth the issue may be due to internal congestion, for example an FTP server is running or other people are heavily using the network. A common fix for this is to install a dedicated DSL line, or apply QoS (‘Quality of Service’) settings on the router. 

For further details and tools see the Support section online or contact Support.

Source-Connect 3.9 takes over Cmd + Shift + P shortcut

When Source-Connect 3.9 is running, it takes over the Cmd + Shift + P shortcut and overrides any other running applications. If the combination is selected, it will display a round-trip latency calculator window. If you are using the shortcut in any other applications, you will need to update them and select different shortcuts.