This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

To establish an audio session between two studios, direct peer-to-peer communication is required between two hosts each running Source-Connect. Internet communication occurs over the UDP protocol, which is a low level and very fast Internet Protocol. It is therefore required that your firewall and/or router is configured properly to enable such communication. 

For most operations you will need to open UDP 6000-6001 in your firewall and/or port forward these ports to your computer’s IP address. 

Please review the online Network Guide for specific details on getting your Network configured for Source-Connect. 

Bandwidth: 

Source-Connect requires an Internet connection with bandwidth of at least 10mbps kbps in both directions and a consistent ping value to ensure quality of service on your network. You may need to configure your firewall and/or router if you are inside a network or have an active firewall. Corporate firewalls and routers may be able to provide QoS services to increase your application bandwidth. Please refer to our detailed network-specific information if you have difficulty connecting successfully. 

You can get an idea of your available bandwidth and ping value via Speed Test sites, such as http://www.speakeasy.net/speedtest. However, note that a report from a site in California does not mean that you will be getting the same bandwidth when connecting to a peer in, say, Australia. 

Additional firewall information 

Source-Connect will make outgoing requests from any available TCP port to ports 80 and 5222 on our server (www.source-elements.com). All TCP ports should be allowed to make outgoing connections to and from the firewall. Most networks allow these connections by default. 

For additional information on configuring your network, please refer to the Network Guide. 

You will find here an illustrated step-by-step guide on configuring your network, along with Advanced documentation for IT administrators.